Lead Business Process Analyst - Broomfield, CO, Tulsa, OK, T

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This position will enable a premium Customer and Employee experience through digital transformation, automation and system development programs, to drive effective business solutions that will yield optimal growth, efficiency and serviceability of Lumen’s network.

The Main Responsibilities

This position will lead functional transformation at a strategic domain or value stream level by managing cohesion between business needs, dependencies and larger corporate developments to ensure value-add initiatives meet business objectives. As a technical liaison to Service Delivery, IT and other federated development entities within the company, responsibilities will include helping business owners develop clear deliverables (including end to end business process mapping, business requirements analysis and conversion to IT requirements and UI/UX analysis and development for usability) and programs for IT development, managing and communicating the prioritization of development programs between stakeholders and the various development domains, development and representation of business roadmap needs and priorities across multiple Sr. leaders.

What We Look For in a Candidate

+ 5+ years of professional experience as a Business Analyst or similar experience in business requirements collection and translation to IT requirements

+ 3+ years of professional experience as a Process or System Architect or similar experience in process improvement and project management

+ 1+ years of professional experience developing UI/UX or similar experience in generating screen mock-ups/layouts for IT development requirements

+ Experience with Agile and/or SAFE IT development environment, preferably in Telecom application

+ Experience with Integrations to transform business process.

+ Demonstrate excellent organizational skills and ability to collaborate with global functions/stakeholders.

+ Highly analytical with strong commercial acumen;

+ Strong verbal and written communication skills; Comfortable in presenting to executive audiences.

+ Adopt to a fast pace and evolving environment.

Preferred Qualifications

+ Preferred experience with Telecom Service Delivery processes and products (Transport, Internet, VPN, SD-WAN, Voice and/or Security).

+ Preferred experience with SalesForce, Vlocity OmniScripts and Click2Chat platforms.

+ Bachelor’s degree or equivalent.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

  • _Candidates will be asked to perform an exercise that demonstrates the skills outlined in the job description and discuss the thought process during an interview as part of the selection process********_**

Requisition #: 257591

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC189315471

Posted On: Aug 05, 2021

Updated On: Dec 05, 2021