Senior Associate, Marketing Process Manager (Local

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R115333


Center 1 (19052), United States of America, McLean, Virginia


Senior Associate, Marketing Process Manager (Local Marketing)


Senior Associate, Marketing Process Manager (Local Marketing)


Capital One is seeking a talented Senior Associate, Marketing Process Manager to join our Local Marketing team supporting the Retail Experience Marketing pod. This position is part of the Retail Experiences & Awareness organization that is contributing to the journey to Change Banking for Good and amplify our Cafe experiences across our network.


The Capital One Cafes are a cornerstone of our innovative approach. We believe financial well-being is better with everyday well-being - whether that's focusing on achieving greater mind-body balance, growing your community or reaching financial goals. Open to everyone, our Cafes are comfortable spaces where people can relax, refuel and recharge.


The Sr. Associate, Marketing Process Manager will be responsible for supporting and executing campaigns and strategies to drive awareness, word of mouth excitement and foot traffic to the Cafes and Cafe experiences. The team plans, develops and executes marketing strategies for new prospects as well as existing customers, whether they choose to interact in our local Cafe or digitally. We always think customer-first and aim to help customers bank better and simplify their lives. Our challenge is to stand out in a sea of financial distrust, by delivering a world class experience through the entire customer lifecycle. This role makes a direct impact towards this goal.


The successful candidate will evangelize customer-centric, well-managed best practices by supporting, managing and continually optimizing processes across the team and all team projects. They are also excited to be a part of the marketing industry and passionate about positive consumer experiences. S/he will be competitive and want to win the hearts and minds of consumers. They will not be afraid to champion an 'out of the box' idea but will have a healthy dose of pragmatism.


Ideal candidate possess the following skills:


Detail-orientated with strong project management and prioritization skills, managing multiple projects, timelines, stakeholders, and deadlines effectively


Proficiency in well-managed processes and procedures


Execution experience with marketing campaigns


Agile methodologies and Design Thinking approaches to solving consumer problems


Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation


Experience with budget management


Be able to lead creative on straightforward projects


Demonstrate process leadership on multi-team initiatives


Self-driven, responsible, and able to take ownership on projects


Ability to juggle multiple projects at the same time


Ability to prioritize own workload and meet deadlines


Able to partner effectively with cross-functional teams


Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation


Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes


Demonstrate organizational agility to adapt to changing demands


Basic Qualifications:


Bachelor's Degree or military experience


At least 1 years of process management experience


At least 2 years of experience with project management, marketing or event planning


At least 1 year of experience identifying and implementing solutions for improving team delivery processes


At least 1 year of experience supporting marketing campaign execution


Preferred Qualifications:


Ability to/experience in developing, scheduling, and maintaining campaigns against timelines


Experience with agile working models


Understanding of project management processes including requirements development and management, scope definition and management, communication management, budget management... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 826983

Posted On: Jul 27, 2021

Updated On: Aug 14, 2021