Sr. Risk Manager, In Person and Associate Experien

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R113276


Center 2 (19050), United States of America, McLean, Virginia


Sr. Risk Manager, In Person and Associate Experience


Seeking a Senior Manager to support the In Person and Associate Experience (IPA) team as part of Capital One's Product, Platforms and Data (PPD) Risk Team. Senior Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable. They are intellectually curious and highly motivated professionals with excellent communication, problem solving, influencing, and organizational skills. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate existing, potential and emerging risks to the Company.




Work closely with colleagues across IPA, Tech, Risk, IT, Legal, Compliance and others to drive improvement in processes, practices, quality, and risk position


Work with the IPA to ensure risk position is well managed through improvements to processes, practices and quality


Building relationships and collaborating with key stakeholders in IPA, Tech, Risk, IT, Legal, Compliance and others


Perform proactive risk analysis and communicate and drive action on mitigation recommendations to address potential and emerging risks, gaps or breakdowns


Build deep understanding of the PPD's and IPA's operating model and the business to provide risk guidance that is forward looking, encompasses customer and associate experience, and protects Capital One


Leverage process understanding to assess risk exposure and implement enhancements to processes and controls


Manage multiple tasks independently to meet deadlines


Coordinate work between multiple areas and engage in multiple work streams, simultaneously; leveraging/influencing business partners to drive results


Support internal audits, and regulatory exams


Partner with business to research and resolve risk events stemming from process breakdowns and provide overall solutions to ensure breakdowns do not reoccur


Set direction, manage expectations and lead cross-functional teams


Strategic leadership: Develop business strategies that will drive risk mitigation, well managed focus, and competitive success for Capital One in the face of shifting consumer and regulatory demands


Effective leadership within a matrixed organization is critical


Successful Senior Risk Managers will exhibit:


Clear results orientation: display an intense focus on achieving both short and long term goals


Able to drive and execute an agenda in an uncertain and fluid environment


Strong executive communication skills: impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills


Strategic thinking and an ability to effectively identify opportunities for improvements in people, process and emerging technologies


A high level of intellectual curiosity and comfort with ambiguity


Ability to build and maintain relationships with key partners


Strategic & analytic orientation: a proven track record of decision making and problem solving based on critical thinking


Conceptual thinking skills must be complemented by a strong process orientation, given that a large part of the business is based on being well managed around (often manual) processes and operations


Exceptional communication and collaboration skills


Excellent problem solving and influencing skills


Basic Qualifications:


Bachelors Degree, military experience or at least 7 years of financial services risk management experience


At least 5 years of risk management, process management, operations or technology experience


At least 2 years of people leadership experience


Preferred Qualifications:


5+ years of experience supporting, partnering and interacting with internal business clients


4+ years of Process or Project Management experience


Lean, Agile or Six Sigma... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




Copy Link

Job Posting: 826891

Posted On: Jul 27, 2021

Updated On: Jul 30, 2021