Debit Fraud Strategy Principal Coordinator

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R115361


Knolls 4 (12021), United States of America, Glen Allen, Virginia


Debit Fraud Strategy Principal Coordinator


About the Role


The Customer Protection ("CP") Flash Fraud Strategy & Analysis team is on the cutting edge of the CP mission to protect our customers by stopping debit and ATM transaction fraud. Its debit fraud strategy starts with a core fraud model that targets and declines risky authorizations meeting known fraud patterns. However, new fraud is constantly emerging that can evade the core model. The Flash Fraud team is our first and foremost defense for emerging fraud trends that the core fraud model hasn't yet detected as risky, and the team works tirelessly to provide our customers with peace of mind. The team has built automated reports and tools that monitor billions of authorizations and review hundreds of hours of ATM footage to uncover suspicious activity. Once fraud is detected, the team is accountable for putting "flash fraud" rules in place before emerging trends can grow into high impact fraud events.


In this role, you will be our Rule Implementation Lead, working closely with ATM and Debit Fraud Investigators to understand emerging trends and implement Flash Fraud rules. You will own the rule deployment process from end to end, including rule intake, coding, and implementation. You will also manage our active rule suite, monitoring performance and identifying opportunities to expand fraud coverage while minimizing impact on valid customers.




Work closely with teammates to understand fraud trends


Own the rule implementation process; intake, coding, implementation and testing


Monitor and analyze active rule performance, make recommendations on how to optimize our fraud rules


Present during weekly team meetings regarding rule performance and opportunities


Decommission and update rules; own recommendations and collaborate with the team to implement change as needed


Drive rule intake/implementation process improvements


Own, manage and review rule performance dashboard in Tableau


Basic Qualifications


High School Diploma, GED, or equivalent certification


At least 1 year of coding experience using SQL


At least 3 years of professional experience in Retail Bank or Bank Fraud


Preferred Qualifications


Bachelor's Degree


At least 1 year of experience using Python


At least 1 year of experience using Java


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 826575

Posted On: Jul 25, 2021

Updated On: Aug 21, 2021