Senior Associate, Instructional Designer - Credit

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R111753


Center 1 (19052), United States of America, McLean, Virginia


Senior Associate, Instructional Designer - Credit Learning


The Learning & Development team is seeking a teammate to join us as an Instructional Designer. In this role, you will curate and develop best-in-class learning experiences. You will form partnerships with our Credit clients and stakeholders along with Enterprise Learning to drive learning initiatives in support of our associates' development. We're looking for a talented individual who is customer-driven, learner-focused, and has the ability to deliver stellar results.


The ideal candidate has excellent instructional design skills, strong attention to detail, the ability to work autonomously, and to manage multiple projects effectively while working in a fast-paced environment. If you are passionate about empowering associates with the skills to be their best, read on!




Work collaboratively with peers, learning partners and stakeholders to ensure learning touchpoints are cohesive across the end-to-end experience


Conduct training needs assessments by reviewing data, performing user research, and identifying how learning should be implemented


Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience


Design and curate high quality, memorable content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools using modalities such as e-Learning, blended and instructor led training deliverables


Create behaviorally-based assessments and evaluation methods


Develop content with Google tools


Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs


Lead Train-the-Trainer activities to review content


Consult with clients and stakeholders on performance improvement and learning strategies to gain buy-in


Manage multiple learning initiatives simultaneously


Our ideal teammate is someone who:


Is collaborative, positive, and solutions oriented with an ability to navigate the organization


Utilizes innovative practices to influence the overall learning and development (L&D) landscape


Works with new technology and is engaged with L&D tech trends and best practices


Owns their work, drives efficiencies and delivers exceptional experiences with a constant eye towards improvement


Growth oriented, with the optimistic mindset to continuously learn and improve themselves


Able to dig into details and understand the big picture


Basic Qualifications:


Bachelor's Degree or military experience


At least 2 years of experience designing curriculum or programs using a blended learning design and modern learning theories and models


At least 2 years of experience designing and developing a variety of learning solutions for digital, virtual and classroom settings


At least one year of experience with Google Suite


Preferred Qualifications:


Master's Degree in Learning Design or Instructional Design or Educational Technology


At least 2 years of experience with Articulate 360


At least 1 year of experience working with agile team of learning program managers, designers and developers


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




Copy Link

Job Posting: 826572

Posted On: Jul 25, 2021

Updated On: Aug 24, 2021