HVAC Program Support, Energy Efficiency

at ICF in Dover, Delaware, United States

Job Description

HVAC QA/QC/ Program SupportEnergy Efficiency Programs Cambridge, Massachusetts

To support our growth, ICF is currently seeking a full-time HVAC Quality Assurance/Quality Control assistant to join our Energy Efficiency Program team, located in Cambridge, Massachusetts. Join our Northeast Energy Efficiency team and provide critical program support and field services for Massachusetts based energy efficiency programs.

In this role, you will work for utility sponsored energy efficiency projects focused on the Residential markets. The selected candidate will support the current Quality Assurance (QA) and Quality Control (QC) lead. This role will support activities including but not limited to enrolling HVAC Contractors for online training; locating and scheduling on site classroom trainings for HVAC Contractors. In addition, the candidate will schedule and conduct inspections with participating customers and/or contractors and assist with the development and implementation of QA/QC plans and procedures. Also, this candidate will ensure reporting requirements are met by reviewing project data submissions.

Key Responsibilities

+ Must be able to effectively communicate to both technical trade allies and non-technical audiences.

+ Maintain strong ongoing communications with participating contractors and consultants to assess their needs and to receive feedback on their experience with the program.

+ Contribute to the evolution of program strategies and the design of program features, services, and marketing campaigns.

+ Conduct market ally outreach and training as needed.

+ Prepare status reports to accurately describe activities in the field and to monitor progress towards program goals on contractor/consultant participation and the completion of eligible projects.

+ Coordinate with or follow up on program Quality Assurance activities such as inspections and customer surveys, as appropriate.

+ Regularly review program QA findings. Based on the findings, leverage best practices and continuous improvement to implement long term solutions in partnership with the client and ICF Managers.

+ Generates reports to audit, monitor and measure performance and relevant metrics.

+ Occasionally process utility applications to maintain familiarity and skill level required to train support staff.

+ Conducts internal and external trainings to include webinars, tutorials, and conference calls on relevant business processes and standards.

+ Works as part of a cross functional team including operations, IT, Marketing, and Customer Service/Processing. Regularly meets with Customer Service/Processing lead to ensure best practices and continuous improvement initiatives are aligned on and implemented effectively for the client

+ Conduct review of processing and application process to see where improvements can be made on flaws, cycle times, processing errors, and other key metrics.

Basic Qualifications

+ 1+ years of related experience with energy efficiency or equivalent HVAC trade experience

+ Experience with energy use including motors, HVAC systems and other electric systems and controls.

+ 2+ years of experience with MS Office Applications (Word, PowerPoint, Outlook, Excel, Access)

+ Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

Preferred Skills/Experience

+ Bachelor’s degree preferred (Engineering, Energy, Building Science, Construction Management) or related trade experience, but not required.

+ EPA Section 608 Technician Certification

+ Preference may be given to candidates with one or more of the following certifications: North American Technician Excellence (NATE), ACCA Educational Program for Instructional Certification (EPIC)

+ Experience with heat pumps including Ductless Mini Split System installations

+ Experience with Geothermal Heat Pump installations

+ Building and maintaining relationships with key market actors in the residential construction industry including architects, engineers, contractors, real estate agents, home energy rating specialists, developers, and public officials

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF-together for tomorrow.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (\files/employers/poster\screen\reader\optimized.pdf) and Pay Transparency Statement (\English\unformattedESQA508c.pdf) .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

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Job Posting: JC188473033

Posted On: Jul 24, 2021

Updated On: Oct 02, 2021