Senior Manager, Product Intelligence & Data Science

at Zoom in Dover, Delaware, United States

Job Description

Zoom is hiring a Strategic Leader of Analytics to oversee Product Intelligence and Data Science efforts. You will be part of the broader Data leadership team responsible for empowering the organization to make data-informed decisions. You will partner closely with leaders in Engineering, Product, and Business Services. Your teams are responsible for delivering data and insights that drive decision making, execution and investments for our product initiatives and customer insights.

You will work cross-functionally with product, design and engineering, enabling them with data and narratives about the customer journey. You’ll also work closely with other data teams, such as data engineering and business technology, to ensure we are creating a strong data culture at Zoom that enables our cross-functional partners to be more data-informed. Responsibilities:

+ Build, lead and mentor a high-performing team of analysts and managers in the U.S. and India.

+ Drive the vision, strategy, and execution for product intelligence, including the design of a new event collection framework and data dictionary.

+ Launch and evangelize a data-driven goals and metrics program at Zoom

+ Partner closely with Product, Engineering, and Design leadership to understand the role of Data and how we can drive impact throughout the product development process—driving the kickoff of data-driven feature development and starting an experimentation program.

+ Define the processes and culture of a hybrid remote Data Science organization.

+ Be a strong advocate for the team by representing their needs and challenges with cross-functional leadership.

+ Work closely with Executives to answer important questions about our customers, our product and the business

+ Confidently tell the story of Zoom through data

+ Deeply understand the Zoom ecosystem and proactively spot risks and opportunities


+ 5+ years of experience in a management role, responsible for both senior individual contributors and managers

+ Extensive and relevant work experience leading and growing high-performing Product Intelligence or Data Science teams

+ A nuanced understanding of diverse and inclusive hiring practices

+ A proven track record of using quantitative analysis to impact key decisions

+ Experience leading and collaborating with diverse teams in a dynamic, rapid growth environment

+ Experience setting requirements for engagement & behavioral data

+ Strong storyteller and ability to communicate effectively with managers and executives

Tools & Skills:

+ At Zoom, our Data Scientists are adept at R, Python, and SQL. You should have expertise in at least one of those areas.

+ We expect experience in experimental design and the statistics skills to make strong inferences.

+ Data storytelling matters; you should have a strong point of view on data visualization and how to use data to drive decisions. You should be very familiar with an enterprise Data Visualization platform like Tableau or PowerBI.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

+ Hear from our leadership team (\\\tszj5g\_\;N\9bFG2WvSVHNjvQfjuOpRN\CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)

+ Browse Awards and Employee Reviews on Comparably

+ Visit our Blog (

+ Zoom with us!

+ Find us on social at the links below and on Instagram (

Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We’re also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.

From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.

Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We’re proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.

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Job Posting: JC188511799

Posted On: Jul 24, 2021

Updated On: Sep 23, 2021