Manager, Product Manager- Small Business Banking

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R113165


West Creek 7 (12077), United States of America, Richmond, Virginia


Manager, Product Manager- Small Business Banking


Manager, Product Manager - Small Business Banking


Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One's Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what's next. We've helped over hundreds of thousands of business owners secure their finances, streamline their cash flow and save time on banking. We provide a variety of competitive savings, checkings, escrow, lending and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren't just our clients-they're our business partners.


Capital One's Small Business Bank is looking for a Product Manager who is passionate about building transformative digital experiences and willing to go above and beyond to help our customers succeed. In this role you will lead efforts to define and launch destination-state servicing experiences in our phone agent channel, supporting millions of customer interactions. The phone channel is a critical customer contact channel for Small Business Bank, facilitating meaningful customer touchpoints every year that help small businesses navigate their finances in critical moments that matter. By delivering simple, intuitive digital servicing experiences to our phone agents, you'll enable them to focus their attention on substantive servicing needs on the phone with our small business customers and support Capital One's mission of Changing Banking for Good.


As a Product Manager, you'll be leading initiatives and partnering with internal teams to create phone-based experiences that lay the foundation for the way customers interact with Capital One and help them achieve their goals. You'll team with world-class Product Managers, Business Analysts, Designers, and Engineers, collaborating on new product ideas from concept to launch and having a direct impact on business objectives. Successful candidates will demonstrate proficiency in product strategy and the ability to deliver digital experiences to market, while balancing small business customer needs and the regulatory landscape of the Phone Agent channel.


In this role you will:


Relentlessly push to connect in with customer needs and ensure customer is considered in prioritization and trade-off discussions


Set product vision and lead road mapping, goal setting, story writing, prioritizing, project execution, A/B testing, and product roll-out strategy


Collaborate with internal partners by developing and nurturing relationships


Apply strong communication skills to influence product decisions and inspire breakthrough results


Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, and then scale to drive vertical and horizontal economics


Define learning agenda and key performance indicators (KPIs) to measure success/failure


Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making


Lead a team(s) through rigorous process of test and learn with focus on identifying and developing a minimum viable product (MVP)


Prioritize, negotiate and remove blockers to orchestrate successful launch or optimization


Manage releases + customer support materials, ensure compliance with platform requirements, and shepherd digital channels for customer engagement, communication, and experiences


Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams


Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps


Basic Qualifications:

Bachelor's Degree or military experience

At least 3... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 825850

Posted On: Jul 23, 2021

Updated On: Aug 22, 2021