ICS/OT Security Operations Lead

at Merck in Dover, Delaware, United States

Job Description

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

We are seeking energetic, forward-thinking professionals to join our Manufacturing IT Operations organization. As part of that team, you will help launch our new Manufacturing IT Operating Model focused on aligning IT support to meet business objectives and enable our manufacturing sites to increase production of critical pharmaceutical products for our patients around the world.

The ICS (Industrial Control Systems) / OT (Operational Technology) Security Operations Lead will partner with business & site IT leaders to learn about manufacturing and its reliance on IT infrastructure, services and applications, and work closely with global IT teams to provide a reliable digital foundation. As a member of the Manufacturing IT Operational Excellence team you will work closely with manufacturing stakeholders to comprehend business needs and deliver solutions while ensuring adherence to the security standards for the Operational Technology (OT) environment.

The ability to work in a fast-paced environment with highly developed analytical and problem- solving skills is critical. This role offers technology professionals incredible opportunities to drive significant value to the business, work with and learn from others across the globe, and enjoy a reward that technology careers do not often bring: the satisfaction of helping to save and improve lives every day.

We are seeking professionals with the following qualifications and experience:

Primary responsibilities include:

Deliver cyber security solutions to manufacturing sites with shop floor networks (SFN’s) that meet the operational data flow requirements of their systems while adhering to OT security standards.

Contribute to the technical standards and design of the shop floor security architecture for manufacturing environments.

Collaborate with manufacturing IT site support teams to promote shop floor cyber security best practices.

Stay current with ICS architecture and cyber security best practices.

Evaluate new SFN firewall rule requests for compliance with OT security standards and proper placement within the rule set.

Partner with Manufacturing sites to ensure the approval and change control processes are followed for SFN Firewall rule changes.

Champion a SFN Firewall hygiene process.

Develop a fundamental comprehension of normal data flows within the SFN and research abnormal traffic patterns.

Perform advanced system troubleshooting, problem resolution, and participation in an on-call incident response.

Education Minimum Requirement:

High School Diploma and 5+ years of working experience directly related to the cyber and technical environments in a manufacturing business.


+ 5+ years of ICS operation experience or equivalent experience with ICS technologies and/or environments including SCADA, DCS, PLCs, HMIs, a highly restricted control network.

+ CISSP, GICSP, GRID, or CISM Certifications or willing to obtain a security certification within 1 year in role.

+ Experience in information management and/or digital initiatives within a manufacturing organization.

+ Experience working with cloud capabilities and software as a service (SaaS).

+ Demonstrated ability to comprehend business value drivers, workflow reengineering, design thinking, and digital product management.

+ Demonstrated ability to analyze and define business problems and identify appropriate technology product solutions aligned to business and IT strategies.

+ Strong track-record of developing and maintaining relationships with business leaders and technology solution partners: managing communications, presenting clear and concise solutions options/risks/needs.

+ Fluent English in both verbal and written forms is a must.

Soft Skills :

Demonstrated ability to define business problems and identify appropriate technology solutions aligned to business and IT strategies.

Strong track-record of developing and maintaining relationships with business leaders and technology solution partners including managing communications, presenting clear and concise solutions options/risks/needs.

Strong teamwork and collaboration skills with the ability to build rapport with a diverse workforce in multicultural settings.

Excellent leadership, interpersonal and communication skills.

Demonstrated ability to negotiate and influence without authority.

Continuous improvement mindset that can identify team improvement opportunities.

Preferred Experience :

Experience with the interpretation and application of IT / OT security policies.

Experience working with global business teams to architect security solutions to support the business operational risks.

Exposure to Network Information Security, Information Security Compliance, Project Management, PCI, Industrial Control Systems (ICS), NIST 800-53, 800-82, 800-8183.

Experience in a GxP regulated environment.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

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Job Posting: JC188399954

Posted On: Jul 23, 2021

Updated On: Sep 16, 2021