Health Systems Medical Affairs Director - National

at Merck in Dover, Delaware, United States

Job Description

Job Description

The National Health Systems Medical Affairs Director (N-HS MAD) is a therapeutic, disease, population health and health systems expert who develops on-going professional relationships with healthcare decision makers within key national payer and provider organizations (e.g., health plans, PBMs, IDS, Federal). The N-HS MAD provides accurate information across the full product portfolio, clinical science, and quality management in a balanced and credible manner consistent with the regulatory environment and our company’s ethical standards.

Through a deep understanding of the accounts’ population health strategies, serves as the medical account manager, collaborating and coordinating with other Medical Affairs colleagues and select commercial roles, to bring relevant health care solutions to these accounts. The N-HS MAD is the sole company’s role working with both provider and payer national accounts, linking the main functions within the health care delivery system in the US. Serves as a resource for the USMA management team and provides mentorship to other team members on medical account management, population health management and other key areas of focus.

Primary Activities:

+ Develops ongoing professional relationships with key decision makers in national organized health systems, serving as the primary medical contact to ensure access to medical and scientific information on the full product portfolio and areas of therapeutic interest, as well as non-product initiatives and areas of focus (e.g., quality management, outcomes research, adherence).

+ Partners with the Managed Markets & Policy (MM&P) and Integrated Delivery System (IDS) account management teams to develop strategic account plans and associated medical account plans and then insures execution of medical activities in alignment with agreed plan.

+ Serves as the primary resource for market dynamics within national accounts to fully understand evolving information needs by decision makers to feed into the ongoing value-proposition development process for offerings – product and non-product.

+ Leads medical account management and planning with associated medical affairs functions for associated national accounts and markets.

+ Effectively communicates and coordinates with Regional Medical Scientific Directors (RMSD) regarding medical and scientific support needs in key affiliated regional health systems accounts.

+ Serves as the internal medical subject matter expert for each national account, which enables strategic assessments and medical account management, through a complete and systematic communication process to the rest of USMA.

+ Maintains a macro view of the account to appropriately allocate our company’s resources (e.g., human, technical)

+ Builds and develops breath and depth of relationships with key decision makers and can anticipate the account’s population health management goals and needs

+ Provides customer insights to headquarters via the Voice of the Customer Pulse (VOCP) process.

+ Serves as a resource for the Health Systems Executive Director Medical Affairs and other members of managed markets organization on other relevant strategic planning.

+ Serves as a technical resource on questions raised by national accounts management and staff on our products.

+ Attends and supports scientific and medical meetings. Prepares planned post-meeting deliverables.

Required Skills :

Minimum :

+ Advanced healthcare/science doctoral degree (e.g., MD, PharmD, PhD)

+ 5 years field-based medical affairs experience: 2 years of experience in a field-based medical affairs role working with regional and/or national payers or integrated delivery systems and associated account management functions and 3 years of experience in a field-based medical affairs role working with scientific leaders (note: 10 years of experience as a decision maker in the payer or integrated delivery system space can substitute for all but 1 year of field-based medical affairs experience)

+ Thorough knowledge of clinical medicine, US health care delivery system structure and function, pharmacoeconomics, population health management, quality management, value-based payment and health care delivery policy and trends.

+ Strong track record of effective medical account management and cross-functional account team collaboration and execution.

+ Formal training and strong working knowledge of health economics, real world evidence generation and outcomes research

+ Excellent interpersonal communication skills, ability to network, strong personal integrity, collaborative mindset, and a strong customer focus are necessary.

+ Must possess a thorough understanding of the FDA, OIG, HIPAA and other ethical guidelines relevant to the pharmaceutical industry

+ Must be able to organize, prioritize, and work effectively in a constantly changing environment, and have demonstrated project leadership abilities.


+ Experience as a decision maker in a national payer or IDS account

+ Experience as a field-based medical colleague calling on national payers and/or IDS accounts

We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

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Job Posting: JC188399196

Posted On: Jul 23, 2021

Updated On: Aug 04, 2021