at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R117788
Thomas Edison South (74051), United States of America, St Cloud, Minnesota
Fraud Specialist III, Sr. Coordinator
The Fraud Investigator III is responsible for performing various duties required for the daily control and processing of deposit fraud investigations. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses. In addition, the Fraud Investigation Senior Coordinator will also need to identify and analyze fraud trends and recommend new rules to prevent additional losses.
Undertake special project of researching, investigating, and decisioning fraud type on back book of historical fraud cases
Determination of 1st or 3rd Party fraud implications, to detect and mitigate losses
Analyze multiple banking systems to gather statistical data on accounts
Detailed spreadsheet management
Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions
Respond promptly and professionally to internal and external customers regarding resolution of issues
Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks
Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Participate in special projects as needed
Undertake other projects/duties as assigned by Management
High School Diploma, GED, or Equivalent Certification
At least 1 year of Financial Services , Insurance, or Law Enforcement Experience
Bachelor's Degree in Business or Criminal Justice or Military Experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.