Fraud Specialist III, Sr. Coordinator

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R117788


Thomas Edison South (74051), United States of America, St Cloud, Minnesota


Fraud Specialist III, Sr. Coordinator


The Fraud Investigator III is responsible for performing various duties required for the daily control and processing of deposit fraud investigations. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses. In addition, the Fraud Investigation Senior Coordinator will also need to identify and analyze fraud trends and recommend new rules to prevent additional losses.




Undertake special project of researching, investigating, and decisioning fraud type on back book of historical fraud cases


Determination of 1st or 3rd Party fraud implications, to detect and mitigate losses


Analyze multiple banking systems to gather statistical data on accounts


Detailed spreadsheet management


Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions


Respond promptly and professionally to internal and external customers regarding resolution of issues


Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks


Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity


Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction


Participate in special projects as needed


Undertake other projects/duties as assigned by Management


Basic Qualifications:


High School Diploma, GED, or Equivalent Certification


At least 1 year of Financial Services , Insurance, or Law Enforcement Experience


Preferred Qualifications:


Bachelor's Degree in Business or Criminal Justice or Military Experience


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 825102

Posted On: Jul 21, 2021

Updated On: Jul 29, 2021