UX/UI Design Lead - Consumer Card & Bank Experienc

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R117968


Locations: VA - McLean, United States of America, McLean, Virginia


UX/UI Design Lead - Consumer Card & Bank Experience Design


The Consumer Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.


About the Role:

We are currently seeking a UX Design Lead to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities.

What You'll Do:

As a leader and maker, you'll be asked to handle responsibilities, including:


Strategy & Planning


Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience


Engaging in portfolio prioritization to help set the strategy and product road map for the team


Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition


Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing


Championing prioritization of design centered product enhancements grounded in research and analysis


Working with partners and teams across various geographies


Embracing and advocating for an experience mindset - this is as important to the work as the results


Leading & Developing Teams


Building and leading successful teams through career development by mentoring, coaching, and elevating others


Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks


Navigating conflict resolution within your team as well as within projects, teams and partner relationships


Discovering & Delivering


Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities


Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams


Driving end-to-end product design by:


Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends


Framing problems, defining insights, and designing new methodologies/practices to serve customer needs


Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes


Planning and facilitating workshops with internal and external stakeholders to align with business needs


Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines


Storytelling through business acumen and presenting visual concepts to various stakeholders


Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues


Basic Qualification


At least 5 years of (UX) User Experience and (UI) User Interface Design experience


At least 3 years of experience partnering with Product teams


At least 3 years of experience managing other designers


Preferred Qualifications


Experience leading the end-to-end UX design process, from problem discovery and definition, to ideation, validation, and iteration


Portfolio of projecting highlighting products released successfully to market


Experience working with Product... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 825101

Posted On: Jul 21, 2021

Updated On: Aug 20, 2021