Trust & Safety Project Analyst

at Zoom in Dover, Delaware, United States

Job Description

Zoom’s Trust & Safety Team’s mission is to bring happiness to customers while creating a culture of trust, safety, and respect. We do this by taking the privacy, safety, and security of our customers and their data extremely seriously and maintaining a steadfast commitment to promoting the free and open exchange of ideas. Our team’s challenge includes the careful balancing of customers’ and users’ privacy against the important security interests of our world.

The Trust & Safety Team is looking for a full-time Trust & Safety Project Analyst . Your job will be to help meet our mission by showing passion for our platform, having strong collaborative communications skills, and showing a clear ability to be both reactive and proactive in your day-to-day duties. A Trust & Safety Project Analyst is also expected to be proficient in our products, and dedicated to doing their part to help bring both a delightful and safe experience for Zoom users worldwide.


+ Coordinate various ongoing projects in order to meet project goals and timelines

+ Create and maintain comprehensive project documentation, plans, schedules and status reports

+ Identify and document the goals and requirements of each project

+ Track and report on project progress, including challenges

+ Organize, attend, and participate in stakeholder meetings

+ Work closely with our T&S Lead Technical Program Manager and technical teams

+ Maintain clear, concise, positive, and empathetic communication for all projects in a timely and efficient manner including follow-ups and status check-ins with team members and/or stakeholders (Engineering, Security, Legal)

+ Assist in other areas within Trust & Safety, such as:

+ verifying compliance with Zoom’s Terms of Service and Community Standards;

+ reviewing content that may be confidential, sensitive, or controversial in nature

+ Stay familiar with all of Zoom’s products, offerings, and integrations



+ Minimum of 2+ years of experience

+ Bachelor’s degree or equivalent degree/experience

+ Excellent communication (both oral, written, and interpersonal)

+ Ability to work in a fast-paced environment while maintaining a positive attitude towards customers and team-members.

+ Discretion when working with sensitive topics or material

+ Proven ability to manage tasks at a project level

+ Ability to work both independently and collaborate with others

+ Ability to keep an open and learner’s mindset

+ You are not afraid to roll your sleeves up and contribute to the team

+ Previous experience as a project analyst or similar role

+ Excellent G-Suite, Excel, and SQL skills

+ Strong organizational skills, including multitasking, juggling multiple priorities and excellent time management

+ Experience working with technical teams, such as Engineering

+ Experience with Scrum or Agile methodologies

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

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+ Browse Awards and Employee Reviews on Comparably

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+ Zoom with us!

+ Find us on social at the links below and on Instagram (

Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We’re also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.

From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.

Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We’re proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.

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Job Posting: JC188226139

Posted On: Jul 21, 2021

Updated On: Aug 22, 2021