Chase Card Services - Rewards and Benefits Business Process

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

About this Position

The Rewards and Benefits Business Process Associate will be responsible for protecting the bank by identifying and preventing misuse of our Chase Ultimate Rewards® and protecting rewards’ customer accounts from fraudulent rewards redemptions. This position sits within the Rewards & Benefits organization of Card Services, a key business within Chase’s Consumer & Community Banking group.


This role helps to reduce fraud losses and rewards misuse across multiple rewards options. Members of the Fraud and Misuse team use internal and external tools to investigate potential fraud/misuse behaviors and take appropriate actions to prevent further fraud and abuse, while ensuring consistent treatment of customers. The team is also responsible for working with Chase vendors to improve fraud and misuse identification and mitigation efforts. Members must display strict attention to detail and document work thoroughly, as described within procedures.


+ College degree preferred

+ 1+ years of demonstrated experience in a Rewards and Benefits, Fraud, AML, or Controls role

Ideal candidates would be able to do the following:

+ Have independent decision-making skills that can be supported by evidence from multiple sources

+ Have strong analytical and problem-solving skills with attention to detail

+ Be able to adapt quickly to changing fraud and misuse behaviors and trends

+ Have strong organizational and time management skills, as well as the ability to prioritize work

+ Be able to partner with internal departments and external vendors to investigate fraud and identify strategy changes based on current trends

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC188158538

Posted On: Jul 19, 2021

Updated On: Aug 15, 2021