SaaS Partner Operations Manager - Opportunity for Working Re

at VMware in Wilmington, Delaware, United States

Job Description

CloudHealth by VMware is the global market leader in Cloud Management, and the most trusted software platform used to accelerate business transformation in the cloud. CloudHealth by VMware is looking for highly motivated individuals who will be responsible for providing outstanding customer service to ensure that customers, partners, and employees have a positive experience getting onboarding and ongoing training from CloudHealth.?

The Elevator Pitch: Why will you enjoy this new opportunity??

In this role, you will be responsible for the collection, analysis, reporting and presentation of data to provide actionable insights that will help drive rapid growth of CloudHealth by VMware’s Partner business. You will be a critical influencer to shape key decision making across Reseller, Systems Integrator, Service Provider, Cloud, and Technology Partner businesses. This is a unique opportunity to build and analyze data in new ways to keep pace with the quickly evolving Partner businesses, while deepening technical skills, and developing familiarity with a fast-growing SaaS business.

What is primary need, technical challenge, and/or problem you will be responsible for???

You will be hands on listening to our leadership, team, and customers to redesign processes, implement better and more actionable reports, collaborate across the company to ensure learn from and share best practices. You will work with our execs to fine-tune requirements for reporting and translate raw data from our systems into actionable insights for leadership to drive our business forward. The problems we encounter and resolve for our accounts are unique and complex. This takes critical thinking, root cause analysis, and issue dissection with the customer and our team to produce the best solution. Lastly, you will maintain our systems, execute our processes, and facilitate consistent delivery of our services to partners. Ultimately, you will need to have the ability to clearly see the right goals, make strategies from existing and new ideas, deliver the right execution plan and manage to the desired results.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing???

Immediately and in an ongoing manner you will:

+ Identify opportunities for operational change and development that drive efficiencies and value by increasing sale productivity, ease of doing business and self-serve autonomy through our Distributor & Global Partners.

+ Develop Partner Operations KPIs & Metrics along with the tracking and reporting mechanisms necessary to measure and communicate. Facilitate Distribution channel sales reporting to Field teams to ensure the business has information at their disposal to make decisions.

+ Perform financial analysis, forecasts, costs vs. benefits analysis, business controls, budgeting, measurement and reporting, pricing analysis, vendor contract review, etc.

+ Be a trusted adviser for internal VMware leadership as it relates to operational readiness & execution methodologies to drive the business and relationships between VMware and our Global Partners.

Success in the role will require strong interpersonal skills to be effective across the global / local value chain as well as a strong ability to work across boundaries in a matrix organization. The ideal applicant possesses a unique blend of both strategic, tactical and transitional thinking, business insight, channel and distribution experience, operational management, financial acumen, along with the ability to influence and collaborate within a matrixed organization.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis???

+ Drive forecasting and monitoring of current business results

+ Operational SaaS experience

+ Creating weekly, monthly, and quarterly reporting as required, including Quarterly Business Review presentations

+ Creating and maintaining SFDC, Einstein and Tableau dashboards to measure Leading Indicators across pipeline activities, program & incentives, enablement, and bookings.

+ Collaborating with peers across the business to improve the overall effectiveness of our go-to-market activities

+ Implementation and co-ordination of Half/Annual plans

+ Be responsible for the development and implementation of new processes, reporting and procedures for effective and efficient team operations.

+ Drive strategy and implementation of best practices

+ Contribute to the Business Planning Process

What?is the structure and culture of the team like??

The Business Operations team is made up of data driven, dedicated and passionate professionals who are committed to scaling the CloudHealth Business Unit. With technology and the competition constantly evolving over time, the team is committed to hiring individuals who are flexible and creative with an ambition to learn, have strong communication abilities and a passion for excellence.

What are the benefits and perks of working at VMware???

You?and your loved ones will be supported with a?competitive and comprehensive?benefits package. Below are some highlights, or you can view the complete benefits package?by visiting?

Category : Business Strategy and Operations

Subcategory: Business Operations Analyst

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2021-07-21

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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Job Posting: JC188007261

Posted On: Jul 17, 2021

Updated On: Sep 22, 2021