UX/UI Designer - Associate Experiences

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R117235


Locations: VA - McLean, United States of America, McLean, Virginia


UX/UI Designer - Associate Experiences


The Consumer Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.


About the Role:

We are currently seeking aUX/UI Designer to join our team. On the Associate Experiences design team, we are passionate, human-centered thinkers working to take care of the more than 27,000 associates who service our customers at Capital One. Here you'll find a group of designers, strategists, artists, data scientists, and collaborators partnering across the organization to build transformative experiences for our users.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:


Collaboration & Connection


Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience


Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing


Supporting design-led workshops to engage and build alignment across different partners and teams


Proactively offers recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis


Connecting with design community peers in service of learning, sharing, and teaching


Working with partners and teams across various geographies


Embracing and advocating for an experience mindset - this is as important to the work as the results


Discovery & Delivery


Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities


Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams


Participate in end-to-end product design by:


Working with researchers to understand customer needs and define opportunities through usability and empathy studies


Framing problems, determining insights, and defining visual designs to serve customer needs


Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes


Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines


Supporting effective storytelling and presentation of visual concepts to various stakeholders


Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues


Basic Qualifications


At least 4 years of experience with (UX) User Experience and (UI) User Interface design

Preferred Qualifications


Comfortable working with Product, Tech and Operations partners


Proficiency with design and prototyping tools, such as: Figma, Sketch and Adobe Products


Familiarity with working and contributing to an established design system


Experience using visual design to influence decision making across teams


Experience contributing to or leading a product or business strategy


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




Copy Link

Job Posting: 823473

Posted On: Jul 16, 2021

Updated On: Aug 15, 2021