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Bilingual (Spanish) Customer Service Coordinator

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R116785

 

Locations: Sales - DE - Wilmington, United States of America, Wilmington, Delaware

 

Bilingual (Spanish) Customer Service Coordinator

 

***Must be within 100 miles driving distance from hub in Wilmington, DE.***

 

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, highly self-motivated individual? Do you genuinely care about helping customers?

 

Then a Capital One Virtual Servicing role may be the role for you!

 

In this role, you will assess our customers' various needs to provide expert service and advocate for the best solution to their problems. The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential. You'll have the opportunity to showcase your already comprehensive skill set and become a trusted adviser to our customers when they encounter problems both big and small.

 

A successful candidate will demonstrate:

 

Excellent verbal and written communication skills

 

A passionate customer service advocate with strong critical thinking skills

 

Strong time management/multi-tasking skills in a virtual environment

 

Exceptional listening, questioning and technical troubleshooting techniques

 

High level of autonomy, self motivation and ethical self-management

 

Schedules will be Monday-Friday with a Saturday rotation every 3 weeks.

 

Availability to attend 8 week mandatory virtual training (8:30AM-5:30PM Monday-Friday).

 

Reliable and predictable attendance

 

Must have a secure home office environment that is free from background noise and distractions of any kind

 

Ability to sit in front of a PC/monitor, fielding phone calls using multiple systems for extended periods of time

 

Must live no more than 100 miles from the hub site and in that hub's state

 

Work at Home Technology Requirements:

 

A secure home office environment that is free from background noise and distractions

 

A reliable private internet connection that is not supplied by use cellular data (hot spot)

 

Cable or fiber connections are preferred

 

Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found . To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.

 

Sustained ability to maintain latency less than 250 ms in voice calls is required

 

Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

 

A private network is password protected where you have ownership or line of site to every device on the network

 

Capital One reserves the right to request proof of internet provider, speed and service package from the associate

 

Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

 

Basic Qualifications:

 

At least a High School Diploma, GED, or equivalent certification

 

At least 2 years of customer service experience

 

Bilingual in Spanish and English

 

Preferred Qualifications:

 

Bachelor's Degree or military experience

 

At least 2 years of customer service experience in financial services or at least 2 years experience in credit card services

 

Experience working at home in customer service

 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

 

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

 

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 

 

 

 

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Job Posting: 823070

Posted On: Jul 15, 2021

Updated On: Aug 14, 2021