Principal Associate - Diversity, Inclusion & Belon

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R116301


Center 2 (19050), United States of America, McLean, Virginia


Principal Associate - Diversity, Inclusion & Belonging Learning Experience Designer


Are you interested in joining a team of best-in-class HR Learning Professionals who support game-changing business results by providing programs and solutions that enable greatness in our associates? Here at Capital One, you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further!


We're looking for a Learning Experience Designer with strong visual communications and design skills to join our Diversity, Inclusion and Belonging (DIB) Learning & Development team as we generate holistic and connected learning experiences for Capital One at large. Ultimately, what our team designs and delivers will contribute to a culture of belonging and connection where everyone can thrive.


Position Responsibilities:


Produce high quality, scalable human-centered learning experiences for Capital One associates that can be measured against behavioral changes in employees' performance skill and the business' performance


Collaborate with learning consultants, subject matter experts, and learning team members across all lines of business on holistic and specific training needs, design recommendations, and delivery expectations


Produce visual communications to clarify and align on the learning experience e.g. journey and experience maps, service blueprint, interaction models, etc


Manage and design/build DIB learning projects and initiatives from start to finish, while providing regular progress updates to team leaders and stakeholders


Manage and coordinate a process that includes obtaining content, receiving consistent input and learning experience review sessions from clients and subject matter experts


Design content, including (but not limited to) measurable learning objectives, facilitator and participant materials and tools, experiential scenarios (case studies) and simulations, assessment and evaluation questions--


Utilize adult development and adult learning theory and design for the learner at the center of a connected, holistic experience


Develop online learning solutions which blend creativity, storytelling and engagement, with instructional integrity


Add or edit multimedia assets to content, including: images, audio and video clips, animation and other graphical content


Update existing curricular and stand-alone learning experiences to ensure relevance, relatedness, branding, effectiveness, and measurability


Collaborate and consult with other teams, peers, or contract resources to support material development needs, when applicable


Basic Qualifications:


Bachelor's degree or military experience


At least 3 years of experience in corporate learning curriculum design


At least 3 years of experience with learning content development tools, (Articulate 360, Adobe Captivate, Adobe Design Suite, OR Camtasia)


Preferred Qualifications:


Bachelor's degree in Education, Human Resources, Training Design, Experience Design, Service Design or Design Strategy


Experience with adult development and adult learning theory


At least 4 years of experience in learning curriculum design with a focus on diversity, inclusion and belonging


At least 2 years of experience in business consulting


At least 4 years of experience in training design using multiple delivery methods (classroom, virtual classroom, eLearning, videos, micro-learning, animation, interactive design)


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




Copy Link

Job Posting: 820649

Posted On: Jul 08, 2021

Updated On: Aug 07, 2021