Associate, Enablement and Technology Solutions Engineer (TSE

at JPMorgan Chase in Newark, Delaware, United States

Job Description

Our Global Technology Infrastructure (GTI) group is a team rewarded with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive.

A fundamental corner stone for this vision is to enable a consistent, reliable, and standardized monitoring, observability, and telemetry platform. The platform will enable events, logs, metrics, traces, and alerts to make machine and application data accessible, usable, and valuable to everyone.

To that end, we are seeking an experienced Enablement and Technology Solutions Engineer to work in the Monitoring, Observability, and Telemetry product organization that will support JP Morgan Chase’s four cloud strategy. The platform will support telemetry across the private cloud ecosystem, called Gaia Cloud, and the public clouds Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.

The ideal candidate is a customer obsessed innovative engineer with significant experience in contributing to high performing teams with a continuous improvement objective. As a member on the team, you will be focused on the stability of products and building product adoption for our customers.

Primary Responsibilities:

+ Troubleshoots priority incidents, conducts blameless post-mortems, and ensures permanent closure of the incidents

+ Partner with product engineering teams throughout the development life cycle to ensure software reliability

+ Apply analytics on the past data like incidents and usage patterns for predicting issues and take proactive actions

+ Identify and build solutions for self-healing and resiliency to eliminate manual toil

+ Member of a regional team providing support of product’s service availability

+ Drive a one product model for all supported applications.

+ Maintain both technical and customer documentation to ensure accuracy and validity

+ Participate in incident, problem, and change management for supported products

+ Accountable for system availability and stability of production environments

+ Quickly understand customer needs and demonstrate how they can best use our products

+ Keep up with industry trends regarding APM, Observability and Telemetry products

+ Drive innovation and automation of supported products

+ Build and foster relationships with external customers for adoption of products

+ Work with a continuous improvement mindset always looking for opportunities to improve stability and customer experience

+ Be part of the 24×7 support coverage and on call rotation as needed


+ BS/BA degree or equivalent experience

+ 5+ years of experience with at least 3+ years in a hands-on software development or production management role

+ 3-5 years of experience leading site reliability engineer (SRE) and DevOps teams

+ 3-5 years of experience with monitoring, observability, and telemetry products (bonus if working knowledge of Tivoli, SCOM, Netcool, Splunk, ElasticSearch, Grafana, Prometheus, Cortex)

+ 3-5 years administering application servers, web servers, and databases (Tomcat, WebSphere, Nginx, Microsoft IIS, Oracle, MySQL, etc.)

+ 3+ years of experience in developing enterprise software and proficiency in multiple technologies preferably Java, Python, Shell scripting

+ Experience with configuration management tools like ansible, puppet, chef, or salt

+ Strong understanding of product management and product/customer centric organizations

+ Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals

+ Understanding of cloud, virtualization, and APIs Technologies.

+ Ability to write technical documentation for end user and engineering consumption

+ Familiar with continuous integration and continuous development (CI/CD) development, tools such as Jenkins, Jira, Git/BitBucket, etc

+ Excellent infrastructure experience on Windows and Linux

+ Excellent verbal and written communication skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Copy Link

Job Posting: JC187271524

Posted On: Jul 08, 2021

Updated On: Aug 17, 2021