Customer Service Representative

at Kforce in Newark, Delaware, United States

Job Description

Kforce has a client in Newark, DE that is searching for a Customer Service Representative.Summary:As an HR Answers Senior Specialist, you will be responsible for delivering a best in class, simplified, personalized and digitized employee experience through superior service and operational excellence. This includes but is not limited to payroll, policies, regulations, employee benefits and annual employee certifications. You will be required to adhere to established processes and guidelines in support of current and former employees as well as potential new hires. As part of your daily duties, you will interact with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail, empathy, ability to troubleshoot, taking ownership and accuracy of work while maintaining a high quality standard and ensuring data integrity. You will be accountable for providing a seamless, end to end positive experience with every interaction – recruit through retire. Essential Responsibilities: * Resolve employee inquiries accurately and effectively * Take inbound and make outbound calls to resolve employee inquiries * Respond accurately to inquiries via an online tool * Follow all established processes, policies, company guidelines and regulations * Complete HR related transactions/activities adhering to company policy and guidelines * Meet service level, quality and productivity metrics * Minimum of two years of Customer Service experience is preferred * Must be available to work flexible hours Monday through Friday from 8:00 am EST to 8:30 pm EST (Must be able to work overtime and weekends as needed) * Very strong verbal and written communication skills * Customer-focused mindset * Ability to multi-task in a fast paced environment and meet deadlines * Ability to work under pressure and handle high volumes * Active listening, probing and reading comprehension skills * Possess strong analytical and math skills * Strong interpersonal skills * Ability to identify and resolve issues * Be a self-starter * Possess strong organizational skills with attention to detail * Ability to troubleshoot effectively * Comfortable with and able to quickly adapt to change * Works with others collaboratively to integrate ideas and achieve common goals * Proficiency with MS Office applications * Strong desire to be part of a high performing team with upward mobility potential Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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Job Posting: JC187328952

Posted On: Jul 08, 2021

Updated On: Aug 27, 2021