AVP, Digital Capabilities

at Barclays in Wilmington, Delaware, United States

Job Description

AVP, Digital Capabilities Wilmington, DE

Barclays Bank Delaware What will you be doing? • Launch new customer facing digital capabilities • Collaborate with project teams and agile development groups in planning project steps and assessing business implications for each stage • Drive projects forward across all phases of the project lifecycle from initiation through designing, building, and testing • Define UX/UI strategies across a wide range of customer journeys • Drive implementation of major components of the digital innovation agenda • Facilitate design alignment on new product benefits presentment and delivery opportunities and navigate the project process to deliver • Lead major Digital cost savings initiatives to boost digital payment percentage and paperless enrolment • Interact directly with the Digital Consumer Bank, Partnership and Technology and interact directly with customer care, corporate communications, and project management resources to deliver and manage change • Closely collaborate with technical development resources, performance engineering, information security, quality assurance and others to ensure that features are delivered with quality and minimal risk What we’re looking for: Requires minimum of Bachelor’s degree, or foreign equivalent, in Finance or closely related areas of Business, Finance, Technology, Computer Science, Computer Engineering, Marketing or related field and 5 years of progressive, post-baccalaureate experience as a Product Owner, Product Manager, Technical Product Owner, Business Systems Analyst or Quality Assurance in the fields of digital marketing, digital analytics or financial services. Must have 5 years of experience with: • Identifying potential points of friction in the customer experience using Adobe Omniture and use IBM Tealeaf to replay customer sessions and investigate escalated complaints; • Collaborating with Customer Experience Team to release new features; • Collaborating with technical development resources, performance engineering, information security, and quality assurance to ensure that delivered features meet outlined standards; • Guiding development and business teams to impact KPI (key Performance Indicators) – Digital Active Rates and Call Reduction; and • Implementing industry best practices, presenting new ideas, and sharing progress achieved. Where will you be working? Barclays’ Wilmington campus includes two beautiful buildings located along the historic Wilmington, DE Riverfront. A glance out our windows reveal a scenic look at the Christiana River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient. Interested and want to know more about Barclays? Visit for more details. Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. Our Benefits Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us. This position is eligible for incentives pursuant to Barclays’ Employee Referral Program To view full details and how to apply, please login or create a Job Seeker account
How to Apply Copy Link

Job Posting: JC187163658

Posted On: Jul 04, 2021

Updated On: Nov 28, 2021