at Acxiom LLC in Dover, Delaware, United States
The Senior Manager Delivery serves as a client’s day-to-day point of contact for an account. You will provide vision, leadership, and guidance to associates, as well as train and mentor your direct reports to ensure an inclusive, motivating work environment that achieves successful business outcomes that meet client expectations. In this role, you will take accountability for client deliverables, ensuring quality, and leading your team’s work to ensure success.
This client is a top 5 client in its industry with high expectations. The team that supports the client must expect their day-to-day to be fast-paced and high-energy and needs a leader that thrives in this type of environment.
This role can be home-based almost anywhere in the U.S.
What you will do:
+ Work directly with the client and be the point of contact for the client to establish priorities and with the team to provide solution impact analysis and Level of Effort for work completion
+ You will be the client’s main point of contact for your team’s area of support
+ You will lead calls with the client – status calls, new projects, trouble escalation, project status
+ Manage contract & account expenses (billing)
+ Provide input into account forecasting and expense management – providing regular updates on expense targets to leadership
+ Manage workload and balance workload across projects and associates – stepping in with a helping hand where there is a resource shortage (if even temporary)
+ Work with associates to meet deliverables and resolve problems
+ Serve as critical issue point of contact for account-related concerns
+ Drive and ensures up-to-date production documentation materials
+ Identify & support continuous process improvement efforts
+ Conduct quarterly performance review meetings with associates and actively identify professional learning and development opportunities
+ Work and share the responsibility with the other account leaders on audits, security questionnaires, network security communication
+ Provide input to your leader for account information that supports QBRs (internal or external), recognition
+ Provide support to the sales team when they need direct input regarding the team, a process, or expense
Do you have?
+ Typically, more than 5 years of experience leading and mentoring associates
+ Direct Client Facing Skills and willingness to own the communication and relationships with the client where necessary.
+ Validated experience leading teams who are based in multiple geographies
+ Excellent client communication skills – both oral and written
+ Extraordinary organizational skills
What will set you apart:
+ High-energy, can-do attitude, willingness to step in and help where associates need extra support or additional hand
+ Technical background – ability to understand the solution and its applications
+ Project (or Change) Management background
+ Ability to multi-task and apply creative thinking to get things done
+ Leadership – ability to influence others to be high performers
Primary Location City/State:
Homebased – Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person’s race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Who is Acxiom?
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
Attention California Applicants: Please see our California Consumer Privacy Act notice here (http://www.interpublic.com/ccpa-privacy-notice/) .
Attention Colorado Applicants: This position is not located in Colorado but applications for remote work may be considered. For information about this role under CO Equal Pay Law, please contact email@example.com
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