Manager, Professional Services

at Fiserv in Dover, Delaware, United States

Job Description

What does a great Manager, Professional Services do?

You will work closely with consultants, project managers, and leadership, both internally and externally, to support our clients, achieve success in deploying our solutions and services. This includes, upgrades, new installations and building service offerings for various solutions in our product line.

You will work with a variety of enterprise management solutions focused in our hosted/ASP data centers. We believe this is a critical role working with our domain experts and project managers within the Financial & Risk Management Solutions line of business.

As a Senior Manager, you can look forward to:

+ Leading a team of diverse associates to deliver on commitments for client deployments.

+ Presenting and negotiating the design of the proposed solution with the client.

+ Advising clients on standard methodologies for outsourcing solutions.

+ Crafting and delivering client-facing implementation reporting/documentation.

+ Producing a monthly revenue forecast including variance to targets.

+ Supporting Enterprise Content Management solutions.

+ Establishing team goals and completing performance and merit reviews.

+ Assisting the team to ensure project related Key Performance Indicators (KPI’s) and financial measures are understood, monitored and reported.

+ Working across the broader organization to ensure our solutions are being integrated and delivered in a unified approach, and on continuous improvement efforts.

+ Partnering with your Sales team to support in flight sales opportunities.

You’re the kind of person who:

+ Is eager to learn and improve our client solutions.

+ Has a customer service orientation and seeks to build positive relationships.

+ Is passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known FinTech organizations.

Basic qualifications for consideration:

+ Bachelor’s degree in Business or related field required

+ 7-10 years of work experience in an Implementation/Project Management position

+ Previous experience in direct management or supervision of staff

+ Experience with configuration, accounting and/or outsourcing

+ Experience with revenue planning and forecasting for portfolio projects within a Professional Services environment

+ Ability to travel an average of 20%

Preferred qualifications for consideration:

+ Experience with Enterprise Software

+ Customer service experience

+ SAAS, hosted, cloud or related technology experience

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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Job Posting: JC186903095

Posted On: Jul 01, 2021

Updated On: Oct 25, 2021