Manager, Agile Program Delivery Lead

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R113563


Center 2 (19050), United States of America, McLean, Virginia


Manager, Agile Program Delivery Lead


The Retail Bank Marketing team is looking for an organized and process-driven servant leader to drive efficient, coordinated and well-managed delivery of our go-to-market strategies across our performance marketing agile pods. The ideal candidate for this role will have prior experience applying modern practices of project management (agile, kanban and lean principles) to enable rapid, iterative development and deployment of omni-channel marketing and communications to our customers.

Supporting a marketing organization through growth and transformation

Capital One's Retail Bank has grown by leaps and bounds in the last couple of years. The Bank has risen up the league tables in deposits and checking relationships, capitalizing on industry-leading products and a unique challenger brand with superior digital capabilities and distinctive cafes and branches. The Retail Bank Marketing team has been on a two-year journey of transformation into a digital-first, intelligent marketing function to unleash the business's growth potential. Our team is made up of business and data analysts, marketing strategists, marketing technology product and platform managers, data scientists, creatives, project managers and process managers-all working together to create the marketing experiences that will drive more and more customers to bank with Capital One.





Set overall program delivery timeline and manage Program & Sprint calendar


Ability to clearly and effectively communicate with senior leadership and stakeholder audiences


Partners with marketing technology, Creative and Engineering teams to evolve roadmaps and update delivery plans


Identify, manage and drive dependencies across workstreams


Partner with marketing product owners and other responsible parties to ensure epics and stories are captured adequately and are aligned to roadmap level initiatives or use cases


Plan and facilitate collaborative, cross-functional meetings ranging from planning sessions with marketing technology and Creative, to retrospectives and scrum-of-scrums


Facilitate epic and story backlog creation, refinement, prioritization and capacity planning and ensure project teams are following good Agile practices to optimize delivery


Leverage various productivity tools to facilitate documentation and communication


Support issue risk identification, planning, mitigation, and escalation to project team and stakeholders as needed; support resolution of impediments and risks.


Serve as a knowledge and execution resource to the team for productivity tools (e.g. Jira, Confluence, etc.)


Improve visibility into a holistic view of marketing activities for leaders and key stakeholders across the enterprise through different communications touch points.



Coach team to improve collaboration, productivity and overall team health


Integrate Agile and Lean principles into team practices and work products


Coach marketing Product Owners and their teams on backlog refinement and prioritization


Utilize team feedback and metrics (quality, delivery rate, team health, etc.) to identify areas of opportunity and work with teams and their leaders to continuously improve


Lead a team of agile delivery leads: reinforce team purpose, define team goals, problem-solve impediments, mentor individuals and support associate development goals


Our ideal candidate lives our core team values of Resilience, Customer Centricity, Inclusion, Curiosity and Responsibility in everything they do.

We're looking for someone who:


Thrives in a dynamic, fast-paced environment and seamlessly manages multiple priorities through change


Thinks of all stakeholders/partners as their customer when creating value


Can turn even the most difficult or skeptical partner into a supporter, if not an advocate


Seeks to understand the bigger picture and executes flawlessly and with close attention to detail


Can figure out how to... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 818389

Posted On: Jun 30, 2021

Updated On: Jul 30, 2021