at Lumen in Dover, Delaware, United States
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The RPA Analyst will be responsible for drafting complex automation solutions, creating and maintaining technical documentation, defect remediation and analyzing, and quality assurance testing. Collaborates with the end users as well as team members in design, testing and triage of automation projects across the organization. Must be able to consult on multiple projects concurrently. Will be called upon to coach, mentor and train in automation solution techniques and best practices.
This position is part of the Digital Tools team for Repair. That team is the primary contact for solutioning and developing automations and agent tools for Consumer Repair. The team works in a matrix management environment, interacting with both end users and IT. In addition to automation functions, there will be other system support and projects supporting cost reduction initiatives for Lumen’s Consumer and Small Business Repair centers.
Skills we are keenly interested in: Familiarity with APIs and RPA platforms, databases, UiPath or Itential knowledge preferred. Working knowledge of legacy ordering and repair systems preferred (Rx, CPLUS, WFA, LMOS, QBAT, Blue Marble eShop, TRACS, MARTENS, Ensemble, RADIUS etc).
This position is open as a Work from Office position in Apopka, FL, Des Moines IA, Midvale UT, Omaha NE or Monroe LA. It is available as a Work from Home position in any US based location.
The Main Responsibilities
+ Collaborating with end users and peer organizations to identify automation opportunities
+ Research automation sources available and recommendations (solutioning)
+ Documenting automation processes and generating leadership-level reports
+ Manage automation technical documentation
+ Performing audits and gap analysis on automation effectiveness
+ Coordinate with developers to validate and resolve defects
+ Manage defect intake life cycle
+ Test new automation releases in API delivery as well as UI integration
What We Look For in a Candidate
+ 2+ years of experience with a Bachelor’s Degree or related experience
+ Cross organizational (Repair Call Center, Field Ops, Care, Programming) process flow and system knowledge a plus
+ Strong understanding of process, project management, and RPA concepts
+ Experience in telecom, high reliability facilities and/or datacenter environments
+ Highly professional and self-motivated
+ Exceptional organizational and analytical skills with the ability to develop and manage concurrent projects
+ Strong knowledge of Microsoft Office
+ Excellent written and verbal communication skills
What to Expect Next
Requisition #: 255097
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min :
Salary Max :
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Min :
Salary Max :
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.