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TALINO Sales and Technical Support Specialist

at SUMURI LLC in Magnolia, Delaware, United States

Job Description

Essential Duties and Responsibilities:

  • Must be highly efficient.
  • Must be able to work without supervision.
  • Must be highly organized and able to manage multiple tasks/projects simultaneously.
  • Provide quality assurance testing for TALINO division, as needed
  • Monitor SUMURI chat and support sites and answer all queries within company guidelines
  • Provide general and technical support by phone or email for TALINO customers.
  • Assist in creating and updating guides for regular troubleshooting procedures.
  • Assist in keeping TALINO manuals and documents up to date
  • Travel domestically and internationally to assist in hardware installation, repair, and support.
  • Prepare and provide quotes to customers in a timely manner, either via email, Quickbooks, or other means.
  • Must work with the shipping department to get replacement parts out quickly and within a reasonable time frame
  • Proficient with the build and install process of a TALINO
  • Other related duties as assigned by Management.
  • Delaware Background Check required for this position.

Education and/or Work Experience Requirements:

  • CFCE Certification within 2 years of employment within the company
  • Quickbooks knowledge preferred
  • 2 years of relevant education and or experience preferred
  • Experience with the following: Google Docs and Google Sheets or equivalent.

Physical Requirements (if applicable):

  • Constantly communicates with customers and team members. Must be able to converse with and exchange accurate information in these situations.
  • Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
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Job Posting: 816720

Posted On: Jun 24, 2021

Updated On: Jun 24, 2021