TALINO Sales and Technical Support Specialist

at SUMURI LLC in Magnolia, Delaware, United States

Job Description

Essential Duties and Responsibilities:

  • Must be highly efficient.
  • Must be able to work without supervision.
  • Must be highly organized and able to manage multiple tasks/projects simultaneously.
  • Provide quality assurance testing for TALINO division, as needed
  • Monitor SUMURI chat and support sites and answer all queries within company guidelines
  • Provide general and technical support by phone or email for TALINO customers.
  • Assist in creating and updating guides for regular troubleshooting procedures.
  • Assist in keeping TALINO manuals and documents up to date
  • Travel domestically and internationally to assist in hardware installation, repair, and support.
  • Prepare and provide quotes to customers in a timely manner, either via email, Quickbooks, or other means.
  • Must work with the shipping department to get replacement parts out quickly and within a reasonable time frame
  • Proficient with the build and install process of a TALINO
  • Other related duties as assigned by Management.
  • Delaware Background Check required for this position.

Education and/or Work Experience Requirements:

  • CFCE Certification within 2 years of employment within the company
  • Quickbooks knowledge preferred
  • 2 years of relevant education and or experience preferred
  • Experience with the following: Google Docs and Google Sheets or equivalent.

Physical Requirements (if applicable):

  • Constantly communicates with customers and team members. Must be able to converse with and exchange accurate information in these situations.
  • Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
To view full details and how to apply, please login or create a Job Seeker account
How to Apply Copy Link

Job Posting: 816720

Posted On: Jun 24, 2021

Updated On: Jun 24, 2021