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Patient Guide

at Christiana Care Health System in Newark, Delaware, United States

Job Description

PRIMARY FUNCTION:

 

To greet patients and visitors arriving at Christiana Care and issue visitor passes as needed. Provide a wheelchair, give directions, and answer questions and monitor parking lots.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

 

Assists patients in and out of vehicles.

Obtains wheelchairs for non-ambulatory and assist them in getting to their desired location.

Monitor patient drop-off areas and ensure vehicles are not left unattended.

Answers questions and furnishes directions relative to the location of various departments.

Issue visitor passes after screening visitors / contractors.

Monitor parking lots to make sure employees do not park in visitor / patient parking lots.

Contacts nursing stations and/or departments to answer inquiries about patients waiting to be discharged.

Assists Security Officers when there is a Code Red or other Security emergencies.

Assist Security in monitoring parking lots and report suspicious activity.

Performs assigned work safely, adhering to established department safety rules and practices. Report to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury oneself, other employees, patients and visitors.

Performs other related duties as directed.

 

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

 

Frequent contact with patients, patients' families, Nursing staff, and visitors to give direction or assistance to Christiana Care departments.

 

DIRECTION/SUPERVISION OF OTHERS:

 

None

 

DIRECTION/SUPERVISION RECEIVED:

 

Valet/Guide Team Lead

 

EDUCATION AND EXPERIENCE REQUIREMENTS:

 

High school diploma or equivalent.

 

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

 

Knowledge of hospital department locations.

Ability to follow written and oral instructions.

Ability to provide excellent customer service skills.

Ability to communicate orally and in writing.

Ability to exercise judgment and tact.

Ability to learn radio codes, procedures, and communications through dispatch system.

Ability to be sensitive to the needs of others.

Ability to learn departmental policies and procedures.

Ability to maintain good public relations.

Ability to maintain confidential information.

Ability to remain calm in stressful and potentially volatile situations.

 

SPECIAL REQUIREMENTS:

 

Current driver's license.

 

PHYSICAL DEMANDS:

 

Need for good hearing, eyesight, and ability to speak clearly. Continuous walking or standing. Continuous pushing and/or pulling, often involving considerable weight. Frequent lifting and/or lowering, often involving considerable weight. Intermittent bending and/or crouching.

 

WORKING CONDITIONS:

 

Frequent exposure to all weather conditions (often for extended periods). Occasional exposure to blood and bodily fluids, infectious diseases. Occasional exposure to vehicle exhaust fumes.

 

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Job Details

Company

Christiana Care Health System

Location

4755 Ogletown-Stanton Road
Newark, Delaware 19713
United States

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Job Posting: 814837

Posted On: Jun 18, 2021

Updated On: Jul 03, 2021