Full Time Customer Service Representative (Remote

at Discover Bank in New Castle, Delaware, United States

Job Description

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.


Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description


Class Start Date: 7/12/2021


Shift Requirements: Evening Shifts (Monday-Friday with weekends)

Shift Requirements: All shifts are listed in Eastern Standard Time


2:00 PM - 10:30 PM EST


2:30 PM - 11:00 PM EST


3:00 PM - 11:30 PM EST


Shifts are Monday - Friday w/weekends as assigned or Sunday - Thursday

Starting Wage: $16.00 per hour + 20% Weekend Premium Pay


Full Time Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.


These include:


Paid time off (at minimum, 20 personal days + 7 holidays per year)


Medical/Dental/Vision/Life Insurance


Tuition Reimbursement for eligible US based employees


401K with company matchand fixed contribution


Employee Stock Purchase Plan


Full service cafeteria featuring Starbucksand subsidized Mindful options


Access to fitness center


Opportunities to volunteer in the community


Development groups and training


On-site Health Clinics


Onsite Employee Assistance Program Counselors


Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free membership, and subsidized Backup Care Services)


Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)


What You'll Do


Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.


Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.


How You'll Do It


Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat


Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests


Utilizes multiple systems to respond to, troubleshoot and document customer inquiries


Leverages 2 standard screens, verbatim scripts and procedures


Builds the Discover Financial brand by providing industry-leading care and innovative solutions


Qualifications You'll Need

The Basics


Strong verbal communication and problem-solving skills


Ability to multi-task, as needed, to get the job done


Bonus Points If You Have


High School Diploma or GED


1+ years of experience in related field


A quiet workspace


Internet service with a minimum speed of 5mbps


Personal smartphone or a tablet







What are you waiting for? Apply today!


The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Job Details


Discover Bank


12 Reads Way
New Castle, Delaware 19720
United States

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Job Posting: 814833

Posted On: Jun 18, 2021

Updated On: Jul 17, 2021