Learning Business Liaison

at Travelers in Dover, Delaware, United States

Job Description

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Human Resources, Training

Target Openings


Job Description Summary

Under general supervision, this position is responsible for partnering with management to implement long-term planning strategies for a line of business, specialty line(s), program(s) or function(s). Develop comprehensive training strategy and curriculum for a major line of business, specialty line(s), program(s) or function(s). Responsible for the analysis, evaluation, and oversight of leadership and learning strategies to enhance leadership and technical capabilities throughout a line of business, program(s) or function(s). May prepare technical and/or leadership development operational plans and monitor overall results. May facilitate live, virtual, multimedia or blended learning programs. May design and develop learning solutions. Deliverables can include e-learning/self-paced learning solutions, multimedia, materials for instructor-led training, and job aids. Provide strong support of business initiatives to achieve/ exceed overall line of business results. This role may manage others.

Primary Job Duties & Responsibilities

+ Oversee training strategies in program development, learning training methods, and/or curriculum design; may include areas involving technical training, enhancing leadership capabilities, professional/employee development (may include developing enriched talent development programs/tools).

+ Understands and remains apprised of line of business strategy and ensures learning solutions align with business strategies.

+ Monitors and analyzes overall training, providing direction and redirection to ensure learning effectiveness. If applicable, identifies, negotiates and approves vendor alternatives to emerging training needs; may manage vendor relationships. May assist in measuring the impact of the learning process on business.

+ Coaches others and is responsible for influencing business partners.

+ Develop and maintain effective relationships with business partners and functional groups throughout Travelers.

+ May manage budget and expenses for line of business or program. Ensure all training solutions are cost effective.

+ Other duties may include:

+ Deliver live, virtual, multimedia or and blended learning curriculum to meet the technical and skill requirements of employees and business partners.

+ Deliver learning using course materials and resources available as designed.

+ Conduct gap/needs analysis to determine the best approach/strategy for the design and/or development of learning solutions.

+ Design and develop complex learning solutions aligned with business and learner needs by applying instructional design.

Minimum Qualifications

+ Minimum of 4 years of experience in respective line of business or function.

Education, Work Experience, & Knowledge

+ College degree preferred.

+ Typically has more than 5 years of professional experience.

+ Demonstrated experience managing a program/function.

+ Experience in line of business or function. Relevant insurance knowledge and experience desirable.

+ Previous experience coaching, developing, and influencing others preferred.

Job Specific Technical Skills & Competencies

+ General understanding of business needs.

+ Ability to effectively present and communicate.

+ Influencing and collaboration skills.

+ Strategic thinker.

+ Ability to build and maintain strong relationships.

+ Exhibits flexibility.

+ Change agent.

+ Critical thinker.

+ Self-aware.

+ Exhibits courage, conviction and credibility.

Environmental / Work Schedules / Other

+ Travel Requirements: Travel Occasionally

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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Job Posting: JC186000471

Posted On: Jun 18, 2021

Updated On: Aug 12, 2021