Benefit Payment Services

at Kforce in Newark, Delaware, United States

Job Description

Kforce has a client in Newark, DE that is seeking a Benefit Payment Services. Can you picture yourself working for one of America’s Ideal Employers? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation. They’ve been named one of Fortune Magazine’s World’s Most Admired Companies of 2018 and are included in the Top 50 Most Innovative Companies named by Boston Consulting Group. With on-site training and mentoring, they are committed to your professional development as well. Responsibilities: * Responds to customer verbal and/or written inquiries * Records details about customer inquiries * Helps resolve complicated customer complaints * Coordinates and expedites customer inquiries to other departments for resolution * Receiving inbound calls * Understanding call requests, problem solving as needed, and routing if required per client profile * Assisting retirees with questions about their pension payments, tax forms, withholdings, etc. * Sending forms via mail, fax, and email to participants * College degree not required but preferred * Previous call center experience preferred * Demonstrated proficiency in Word, Excel, internet, and email * Highly motivated, self starter who can complete functions with little supervision * Strong organization/time management skills &ability to prioritize * Ability to function well in a high volume environment & multitask * Adapts well to change and is a team player- ability to achieve both individual and group goals * Must have excellent communication skills & telephone etiquette with customer service focus * Excellent attendance record required * Must be willing to work overtime when necessary Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

Job Details




Newark, Delaware 19725
United States

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Job Posting: JC185910906

Posted On: Jun 17, 2021

Updated On: Jul 27, 2021