Fraud Risk Manager(Remote)

at Citizens Bank in Dover, Delaware, United States

Job Description


The Fraud Risk Manager is accountable for monitoring and developing fraud risk strategies for a variety of Citizens products and services. The risk manager will take the lead in the development of fraud processes, strategies and controls to mitigate fraud risk throughout the customer lifecycle, from origination through utilization of payment services and other products. Responsibilities include evaluation of new tools and processes to enhance detection, and reporting on overall Fraud losses and trends in addition to monitoring strategy performance. Reconcile numerous metrics and condense/summarize portfolio performance for our Executives and Business Partners. The candidate will drive reductions in fraud losses through development, implementation and monitoring of effective fraud controls, while partnering with model management, analytics, Fraud Operations, Product team and external vendors. Primary responsibilities include:

+ Monitor and develop fraud strategies, tools, processes, models and ensure that they deliver superior fraud detection while balancing approval rate and product P&L impacts. Explain variances and recommend remedial actions to all stakeholders. Partner closely with analytics team to improve fraud detection and minimize impact to legitimate customers

+ Assess new and existing products and services for fraud risk and propose mitigating controls

+ Strong partnership with vendors and Product team effectively managing the fraud controls for new-account application

+ Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards

+ Develop, implement, monitor and provide performance tracking of fraud strategies and fraud prevention tools and processes

+ Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions

+ Effectively manages competing priorities of requests working under strict deliverables


Required Skills/Experience:

+ Strong knowledge of the fraud life cycle, industry trends and fraud tools/solutions

+ Proficient with Microsoft Office applications; Advanced Excel. PowerPoint

+ Strong problem solving and analytical skills

+ Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

Preferred Skills/Experience:

+ Experience with the project management lifecycle through Agile

+ Previous experience managing fraud risk at another financial institution

+ Proficiency with data extraction/mining tools (data processing and analysis) like SQL, SAS

+ 5+ years of advanced analytics work, preferably in Financial Services industry

Education Bachelor’s Degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline, or equivalent combination of education and business applied experience. Hours and Work Schedule Hours per week: 40 Work Schedule: 8:00am – 5:00pm, Monday – Friday

Flexible location/remote considered: Position can be filled in WIlmington, DE, Johnston, RI, Medford, MA or another Citizens location/remote/work at home.

  • Position not available in Colorado

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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Job Posting: JC185903085

Posted On: Jun 17, 2021

Updated On: Oct 17, 2021