Customer Service Representative

at Kforce in Newark, Delaware, United States

Job Description

Kforce has a client that is seeking a Customer Service Representative in Newark, DE.Responsibilities: * Empowered to resolve employee inquiries accurately and effectively * Take inbound and make outbound calls to resolve employee inquiries * Respond accurately to inquiries via an online tool * Follow all established processes, policies, company guidelines and regulations * Complete HR related transactions/activities adhering to company policy and guidelines * Meet service level, quality and productivity metrics * Very strong verbal and written communication skills * Customer Obsessed mindset * Ability to multi-task in a fast paced environment and meet deadlines * Ability to work under pressure and handle high volumes * Active listening, probing and reading comprehension skills * Possess strong analytical and math skills * Strong interpersonal skills * Ability to identify and resolve issues * Be a self-starter * Possess strong organizational skills with attention to detail * Ability to troubleshoot effectively * Comfortable with and able to quickly adapt to change * Works with others collaboratively to integrate ideas and achieve common goals * Proficiency with MS Office applications * Strong desire to be part of a high performing team with upward mobility potential Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

Job Details




Newark, Delaware 19725
United States

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Job Posting: JC185822458

Posted On: Jun 16, 2021

Updated On: Jul 27, 2021