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Sr. Learning Associate, Retail Bank Contact Center

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R112605

 

Center 1 (19052), United States of America, McLean, Virginia

 

Sr. Learning Associate, Retail Bank Contact Center Learning & Development

 

Summary:

 

If the idea of revolutionizing the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sounds less like work and more like fun

 

If your writing voice can be described as fresh, modern, and conversational

 

If you read learning blogs over your morning coffee, and the words Bloom, Masie, and Gagne mean something to you

 

If you occasionally adapt to real life issues using short videos or quick tutorials

 

If you are evangelistic about the associate and customer experience and if people regularly seek you out because of your creativity, talent, and work style

 

Read on!

 

This role will be responsible for the design and development of a diverse set of learning materials to support our Retail Bank contact center. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended learning solutions, and measure and report out on learning effectiveness. They will work closely with multimedia specialists and graphic designers to script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more. We need cutting-edge design with a balance of digital content customized to our Retail Bank Contact Center learner experience. We are taking bold steps in onboarding associates and making bold investments supporting and developing existing associates and leaders. We are focused on delivering memorable, engaging, learning experiences that drive performance and achieve business objectives by leveraging integrated learning throughout their career with our contact center.

As a Senior Associate learning designer, you will partner with SMEs, Project Managers, Facilitators, and other Learning Experience Designers to design, develop, implement, scale and continuously improve key contact center performance indicators.

 

At Capital One, you will see the impact of your work on the greater organization and be recognized for your contributions. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

 

Key Responsibilities

 

Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience

 

Design and develop curriculum, programs, learning materials and performance support tools (including self-study, classroom, eLearning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design).

 

Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions

 

Decrease required development time through proficient use of Articulate Storyline for eLearning development

 

Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment

 

Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience

 

Participate in stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner

 

Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan

 

Represent Learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in 100% alignment with project timeline goals

 

Engage with project team members to enable clarity of goal;... For full info follow application link.

 

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

 

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 

 

 

 

Job Details

Company

Capital One Services II, LLC

Location

300 Delaware Ave Ste 900
Wilmington, Delaware 19801
United States

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Job Posting: 813282

Posted On: Jun 14, 2021

Updated On: Jul 14, 2021