Manager - NBS Shared Products

at Nelnet in Dover, Delaware, United States

Job Description

Nelnet is a student loan servicer that’s grown into a fiber internet pioneer, real estate investor, and software provider. But that’s just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

This position accomplishes departmental and organizational objectives through others. This includes activities related to performance management and human resources. Managers must use our company core values to guide decisions and behaviors in order to elevate our culture within their team and across the organization. In addition, managers should support technology and product strategy within their teams and business through collaborative and educational efforts.

Responsibilities and Duties:

+ Coaches, motivates, and professionally develops direct reports

+ Builds strong relationships with IT, Product, and Operations’ leaders to seek feedback for continuous improvement

+ Translates technical detail into business relevant language

+ Sets clear team objectives and measurements aligned with organizational goals

+ Responsible for performance evaluations and recommending compensation changes

+ Promotes teamwork and cooperation within and across teams

+ Implements lean solutions to improve team efficiency while maintaining effectiveness

+ Assesses and improves team health

+ Creates a culture that makes room for failure and learning

+ Leads the hiring process for team members

+ Contributes to department staffing plans and budget processes

Annual salary $70,000-$90,000/k


+ Bachelor’s degree or equivalent experience

+ Experience in team area (i.e. product, IT, project management)

+ Experience in mentoring and developing others

+ Strong team-oriented interpersonal skills

+ Excellent judgment and is considered a trustworthy person

+ Demonstrated competency in resolving diverse and complex business/technical problems

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .

Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.

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Job Posting: JC185449894

Posted On: Jun 11, 2021

Updated On: Aug 12, 2021