at Fiserv in Dover, Delaware, United States
What does an Engagement Director / Strategic Delivery Partner do?
You will work directly with a Financial Institution client and key Fiserv leaders to understand and support the FI’s long term strategy. You have accountability for ensuring quality development and delivery of products and services to the FI, aligning our delivery capabilities to the sales process and ensuring our ability to deliver throughout the entire implementation life cycle on a large, complex, engagement (in excess of $10M) and/or a portfolio of projects/programs for a specific client.
This role will give you the opportunity to exercise your program management knowledge, your experience with large multi-product implementations and software development, relationship management, strategic planning, portfolio management, consulting skills, and process improvement/organizational change, which empowers you as a leader to deliver on the promise of One Fiserv. You’ll formulate, gain alignment, and execute on program approach, end state vision and roadmap for the program!
As a Strategic Partner, you can look forward to:
+ Establishing an effective governance structure to provide direction and oversight of multiple program tracks of work.
+ Establishing mechanisms to set expectations and ensure ongoing control of the program Governance, Communication Plan; and Project/Program Management
+ Leading the Enterprise Portfolio to drive the planning activities for new programs
+ Partnering with Fiserv FI Relationship Manager, Service Manager and joint Executive Steering Committee Members to provide engagement level updates pertaining to risks and dependencies. Aggregates and summarizes information across all programs to provide a high-level executive dashboard of project status to Steering Committee, executive management and other key partners
+ Partnering with the Solution Strategist to identify and plan for dependencies across all program tracks to ensure quality in solution development and test planning
+ Encouraging a high-performance matrix team by identifying resources and skillsets needed and implementing a management plan to ensure successful delivery of the overall engagement
+ Building and encouraging client relationships as a single point of contact for all delivery efforts in order to ensure client satisfaction and reference ability
+ Aligning the sales proposal, client expectations, Contract, Finance, and scope to ensure projects are effectively understood by all parties
+ Support the transition from sales to delivery and from delivery to operational support
Required Qualifications for Consideration:
+ High School Diploma/GED required with equivalent work experience; BA, BS and/or MBA preferred
+ 7+ years leading large-scale delivery programs including development and integration
+ 12+ years of project management experience with at least 5 years of program management experience delivering large complex programs (portfolio of projects) with multiple project tracks
+ 5+ years of experience in custom software product development, systems integration, and/or software implementation services
+ 5 years or more experience with client facing consulting / professional services experience
+ Minimum of 5 years’ experience with a distributed team environment; matrix management of multi-functional processes and teams
+ Expertise with MS Visio and Project Management tools
+ Extensive MS Office Suite experience, primarily PowerPoint for presentations with internal/external stakeholders
+ Excellent consulting, client relationship and presentation skills, written and verbal, and be able to communicate technical concepts to non-technical customers in a concise manner
+ Ability to build strong relationships and strategic partnerships with external and internal key partners/customers across diverse groups
+ Proven flexibility and the ability to deal with ambiguity
+ Comfortable with chaos; ability to lead teams at a rapid pace in order to ensure alignment and execution to a common vision or plan.
+ Approx. 50% or higher travel to client site, incremental for internal meetings as needed (Post Pandemic
+ Bachelor’s Degree / Master’s Degree preferred
+ Project Management Professional (PMP) certification
+ Information Technology Infrastructure Library (ITIL) awareness
+ Experience in banking, financial services, and/or software industries
+ Six Sigma training
+ Fiserv experience a plus
+ Process management/improvement in the area of solution/implementation delivery methodologies
Learn more about Fiserv:
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.