Sr. Risk Manager, Retail Experience

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R113848


Center 2 (19050), United States of America, McLean, Virginia


Sr. Risk Manager, Retail Experience


Job Description

We're supporting our customers in their financial moments that matter, protecting our customers from financial threats, and protecting our position in the marketplace. Vertical risk advisors work through unstructured problems and manage change while demonstrating superior problem-solving skills, strong business judgment, and executive presence.


If you have the passion to Protect our Customers and Protect our Bank, we need you!



As a Senior Risk Manager, you will:


Inspire and empower a team of 2-5 vertical risk advisors


Advise and consult with self-directed teams to help develop well-designed products, practices, and processes


Establish and maintain positive working relationships with product owners, process managers, compliance advisors, legal counsel, auditors, and other risk managers


Manage multiple tasks independently to meet deadlines


Coordinate work between multiple areas and engage in multiple work streams, simultaneously; leveraging/influencing business partners to drive outcomes


Effectively work in non-linear space and bring structure to deliver on our well-managed agenda


Oversee risk event remediation impacting customers stemming from process breakdowns or other problems and develop permanent corrective actions


Support second line of defense assurance reviews, internal audits, and regulatory exams


General Qualifications

Successful Senior Risk Managers in our culture are:


Innovative, adaptive, and inclusive


Exceptional communicators


Able to blend strategic and tactical thinking and creative and analytical reasoning


Creative, outside-the-box thinkers who have a customer-backed problem-solving approach


Able to identify themes and apply learnings in highly ambiguous contexts


Collaborative, team players with the ability to navigate and influence organizations


Passionate about continuously learning


Basic Qualifications


Bachelor's Degree or military experience or at least 3 years of Risk Management experience


At least 3 years of financial services risk management experience


At least 7 years of experience supporting, partnering and interacting with internal business clients


Preferred Qualifications


5+ years of experience in risk management, financial services, technology, or product management


Professional certification (i.e. CFE, CRM, CIA, etc.)


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




Job Details


Capital One Services II, LLC


300 Delaware Ave Ste 900
Wilmington, Delaware 19801
United States

Copy Link

Job Posting: 810172

Posted On: Jun 04, 2021

Updated On: Jul 04, 2021