Manager, Process Management - Small Business Bank

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R113908


Center 1 (19052), United States of America, McLean, Virginia


Manager, Process Management - Small Business Bank AML


As a Manager of Process Management within our Small Business Bank, you will lead a diverse team of associates in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line and ensure we achieve our critical well managed objectives. You will help define process improvements (including tool creation/evolution), achieve buy-in, and drive execution across our business. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and partner with key stakeholders concerning the utilization of process to ensure appropriate execution each time.


We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.


General Responsibilities:


Creating and validating processes


Designing and producing metrics used to measure efficiency and effectiveness


Driving process improvements aligned with desired customer outcomes by decomposing customer needs and defining clear deliverables and timelines for our team(s)


Analyzing, identifying, and correcting data issues with systems used or owned by a department


Providing subject matter expertise on processes when representing the department in projects and other meetings


Support use case identification and story cultivation in partnership with our engineering and data analyst community


Managing and leading a team of associates


Basic Qualifications:


Bachelor's Degree


At least 2 years of experience in Process Management


At least 2 years of experience in People Management


Preferred Qualifications:


Lean certification or Six Sigma certification


5+ years of experience in Process Management


5+ years of experience in People Management


2+ years of experience in Compliance or Risk Management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




Job Details


Capital One Services II, LLC


300 Delaware Ave Ste 900
Wilmington, Delaware 19801
United States

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Job Posting: 810169

Posted On: Jun 04, 2021

Updated On: Jul 04, 2021