at Christiana Care Health System in Newark, Delaware, United States
To serve as a medical interpreter for patients, families and caregivers, rendering information accurately and completely between English and Spanish in compliance with all ChristianaCare Language Services and ChristianaCare organizational policies and procedures, particularly relating to patient confidentiality and informed consent, following the NCIHC Code of Ethics and Standards of Practice.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provide accurate and qualified interpretation between LEP (limited English proficient) or Deaf patients and families and English-speaking caregivers to facilitate successful health outcomes.
Serve as a resource to both patients and providers to contribute to successful outcomes.
Explain ChristianaCare linguistic and cultural resource to patients, families and caregivers.
Provide face to face, telephonic or video interpretation for encounters, including and not limited to: medical appointments; assessments; family meetings; psychiatric and social work consultations; teaching; informed consents; explanation of tests and procedures; palliative care; end of life, etc.
Document encounters in the interpreter tracking system (ServiceHub) as required.
Provide over the phone interpretation when necessary to facilitate patient care.
Provide Video Remote interpretation when necessary to facilitate patient care.
Assist with administrative written translations such as letters to patients, documents and patient education materials, as qualified.
Support the operation of the Department of Language Services by answering the phones, dispatching and scheduling when needed.
Assist the Department of Language Services with on-the-job training and mentoring of new interpreters, LINCC interpreters, hospitality interpreters and internship interpreters.
Utilize computer programs and software that facilitate the everyday duties such as ServiceHub/W2, ServiceHub/R2, Outlook, ED Tracker, etc.
Work on Special projects as assigned.
Perform duties in a spirit of teamwork and cooperation.
Adhere to all ChristianaCare and Language Services policies, including those on customer relations, and hospitality and understands the hospital's system of service delivery.
Performs assigned work safely, adhering to all ChristianaCare safety rules and practices for in-house and remote workers. Reports to manager or supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Demonstrates compliance with ChristianaCare departmental policies and procedures including mandatory education requirements such as fire and safety, infection control and disaster training.
Performs other duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Position requires frequent contact with patients, family, visitors and facility staff in the process of providing, promoting and coordinating interpreter services.
DIRECTION/SUPERVISION OF OTHERS:
Manager of Language Services & Director of Cultural Competency, Equity and Language Services
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or GED required. An associate's degree or college work in any area related to science or human services highly desired.
Fluency in Foreign Language and English. Proof of achieving a minimum score of Advanced Mid on the ACTFL OPI or comparable Oral Proficiency exam in both languages; or college degree(s) received from Universities abroad and/or local.
Proof of Medical interpreter training- a minimum 40-hour interpreter training program or a college degree in interpreting.
One to two years' experience in a healthcare setting as a medical interpreter.
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Understands variety of regional accents and linguistic styles and registers.
Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction.
Picks up cues from encounter participants regarding level of understanding and/or need for clarification.
Possesses strong writing skills and understanding of translation process.
Ability to learn and retain new terminology.
Selects appropriate mode of interpretation for each situation.
Interprets with highest degree of... For full info follow application link.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.