at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R113873
Knolls 4 (12021), United States of America, Glen Allen, Virginia
Fraud Specialist III
Work at Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by use cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found . To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
A private network is password protected where you have ownership or line of site to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Candidates must live within 100 miles driving distance of our HUB location based in Wiliminton, DE or Richmond, VA to be considered, as there may be some events they are required to come to the office for, such as training.
The Fraud Specialist III works as part of the Fraud Prevention team to reduce losses to the bank and our customers while ensuring an optimal customer experience. Responsible for moderately complex research and analysis of customer relationships through multiple channels of investigation to assess levels of risk. Takes appropriate mitigating action to eliminate exposure in the Bank Wire Fraud area. Focuses on providing exceptional customer experience at all times throughout the investigation process.
Reviews Wire transactions to identify possible fraud
Evaluates risk to determine if account activity will be suspended due to fraud
Able to provide reasoning for decision making
Ability to put themselves into a customers' shoes and help create (as) seamless (as possible) banking experiences
Verifies legitimacy of business and customer provided information
Identifies known transaction fraud patterns associated with fraud rings
Identify and evaluate risk for multiple types of Wire fraud
Refers accounts to AML for suspected money laundering
Effective time management
Identify opportunities to work with back office to mitigate additional bank losses
Inputting cases of suspected or confirmed fraud
Skilled communication with management, retail, and back office
Escalation of large credit risk and fraud risk per department guidelines
Recommends account actions to Team Lead or Manager
Basic understanding of role and responsibilities
Proficient in Google Suite
High School Diploma, GED or Equivalent Certification
At least 1 year of Fraud Prevention experience
Bachelor's Degree or Military Experience
1 year of Bank Wire Fraud Experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Capital One Services II, LLC
300 Delaware Ave Ste 900
Wilmington, Delaware 19801