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Fraud Specialist III

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R113873

 

Knolls 4 (12021), United States of America, Glen Allen, Virginia

 

Fraud Specialist III

 

Work at Home Technology Requirements:

 

A secure home office environment that is free from background noise and distractions

 

A reliable private internet connection that is not supplied by use cellular data (hot spot)

 

Cable or fiber connections are preferred

 

Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found . To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.

 

Sustained ability to maintain latency less than 250 ms in voice calls is required

 

Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

 

A private network is password protected where you have ownership or line of site to every device on the network

 

Capital One reserves the right to request proof of internet provider, speed and service package from the associate

 

Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

 

Candidates must live within 100 miles driving distance of our HUB location based in Wiliminton, DE or Richmond, VA to be considered, as there may be some events they are required to come to the office for, such as training.

 

Job Description:

The Fraud Specialist III works as part of the Fraud Prevention team to reduce losses to the bank and our customers while ensuring an optimal customer experience. Responsible for moderately complex research and analysis of customer relationships through multiple channels of investigation to assess levels of risk. Takes appropriate mitigating action to eliminate exposure in the Bank Wire Fraud area. Focuses on providing exceptional customer experience at all times throughout the investigation process.

 

Reviews Wire transactions to identify possible fraud

 

Evaluates risk to determine if account activity will be suspended due to fraud

 

Able to provide reasoning for decision making

 

Ability to put themselves into a customers' shoes and help create (as) seamless (as possible) banking experiences

 

Verifies legitimacy of business and customer provided information

 

Identifies known transaction fraud patterns associated with fraud rings

 

Identify and evaluate risk for multiple types of Wire fraud

 

Refers accounts to AML for suspected money laundering

 

Effective time management

 

Identify opportunities to work with back office to mitigate additional bank losses

 

Inputting cases of suspected or confirmed fraud

 

Skilled communication with management, retail, and back office

 

Escalation of large credit risk and fraud risk per department guidelines

 

Recommends account actions to Team Lead or Manager

 

Basic understanding of role and responsibilities

 

Proficient in Google Suite

 

Basic Qualifications:

 

High School Diploma, GED or Equivalent Certification

 

At least 1 year of Fraud Prevention experience

 

Preferred Qualifications:

 

Bachelor's Degree or Military Experience

 

1 year of Bank Wire Fraud Experience

 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

 

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

 

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 

 

 

 

Job Details

Company

Capital One Services II, LLC

Location

300 Delaware Ave Ste 900
Wilmington, Delaware 19801
United States

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Job Posting: 809787

Posted On: Jun 03, 2021

Updated On: Jun 26, 2021