Director, Process Management- Debit Operations

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R107397


Knolls 5 (12022), United States of America, Glen Allen, Virginia


Director, Process Management- Debit Operations


The Role

As a Director of Process Management responsible for managing Capital One's Debit Operations Infrastructure, you will lead an organization and an assortment of vendors to deliver flawless transaction authorizations, card manufacturing and operations. You serve as the leader and subject matter expert in debit processing while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure performance goals are achieved. You will educate and gain buy-in from key stakeholders concerning the utilization of processes to ensure appropriate execution each and every time.


Responsibilities of this role may include:


Leading moderate to large size teams to drive complex process improvement initiatives


Lead a complex network of vendors that are responsible for delivering business critical processes


Designing, developing, and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements


Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results


Develop contract strategy, create and negotiate contracts and terms


Network and build relationships with peer banks and industry constituencies


P&L Ownership for $75M in expenses


Building relationships and collaborating with key stakeholders to ensure delivery of commitments


Serving as subject matter in Debit Processing, Card Manufacturing, Settlement and Exceptions Operations


We are seeking industry leading professionals who excel in a team environment and are experts in the transactions authorization ecosystem. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company, across multiple levels of the organization and external executives. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution.


Basic Qualifications:


Bachelor's Degree or military experience


At least 5 years of Process Management experience OR at least 5 years of Project Management experience


At least 5 years of People Management experience


At least 2 years of Debit or Credit Transaction Processing experience


Preferred Qualifications:


Masters Degree in Industrial engineering, Process engineering, Process management, Systems engineering, Management, Business or Business Administration (MBA)


Process or Project Management certification (i.e. Lean, Six Sigma, PMP), Business Management certification


7+ years of Process Management experience


7+ years of People Management experience


5+ years of of Debit or Credit Transaction Processing experience


2+ years Vendor Management experience


Debit or Credit Processor Conversion experience


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




Job Details


Capital One Services II, LLC


300 Delaware Ave Ste 900
Wilmington, Delaware 19801
United States

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Job Posting: 808902

Posted On: May 31, 2021

Updated On: Jun 30, 2021