Sr. Business Analyst - AIG Pensions

at AIG in Wilmington, Delaware, United States

Job Description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

Life and Retirement is a unique franchise that brings together a broad portfolio of life insurance, retirement and institutional products offered through an extensive, multichannel distribution network. It holds longstanding, leading market positions in many of the markets it serves in the U.S.

You can work with one of the global leaders in insurance to provide financial solutions that allow consumers to grow and protect their retirement savings. The Institutional Markets team is one of the top writers of pension risk transfer transactions in the US. Institutionally priced group annuity solutions are designed for employers who have decided to exit their pension plan by transferring accrued benefit liabilities and administrative responsibilities to an insurer. Our Pension Risk Transfer (PRT) team understands that many employers and intermediaries are unfamiliar with single premium group annuity products and pension plan buy-outs, buy-ins and settlements and provide the guidance and support clients’ needs.

About the role

The purpose of this position is to provide enterprise wide systems and business services for AIG Pensions, including needs analysis, research, development, testing and implementation and support of systems and procedural solutions to support business opportunities, initiatives and strategic goals in the most effective and efficient manner. This position is a unique blend of technical expertise, in depth understanding of customer service needs and business knowledge with strong interpersonal, training and creative thinking skills.

As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.


+ Provide analytical, technical and testing support for projects as assigned

+ Gather and document project requirements, test plans and test cases

+ Build business cases, present cases to management for approval

+ Provide project leadership for technology and operational improvement initiatives

+ Defining and executing key routines at the project level centered around project increment planning, execution, and monitoring

+ Identify meaningful metrics to track, how to interpret them, and how to offer course corrections at the project level when necessary

+ Creation of procedures and training materials for application end users

+ Provide training and support to application end users

+ Manage project testing efforts and deliverables

+ Creation and maintenance of reports, workflow identification and Data analysis

+ Additional work as assigned by Management

What you need to know:

+ Bachelor’s Degree in a business or technical discipline or equivalent business experience preferred

+ 5 years of related experience, preferably in a financial services or insurance environment

+ General knowledge of business operations, objectives and strategies

+ General knowledge of IT concepts, strategies and methodologies

+ Working knowledge of requirements gathering and test planning and execution techniques

+ Ability to work with diverse groups and teams in multiple locations

+ Strong organizational skills

+ Analytical and interpretive skills

+ Excellent oral and written communications

+ Strong database skills (Oracle and/or SQL Server)

+ Proficiency in Microsoft Office (Excel, Word, PowerPoint and Visio)

+ Results Oriented

+ Knowledge of annuity/pension operations

+ Knowledge of Cognos a plus

+ Knowledge of HP Quick Test Professional (QTP) a plus

+ Industry and professional designations are a plus

Additional Competencies:

+ Ability to think outside the box and able to communicate with parties to achieve desired outcome

+ Assumes ownership of problems and sees them through resolution, making appropriate decisions where necessary

+ Identifies issues, problems and opportunities and determines whether action is needed

+ Takes appropriate action before being asked and actively finds solutions to problems

+ Is accurate, pays attention to detail and ensures tasks are completed on time by considering all areas involved

+ Efficient in use of own time, works in a well-structured way, ability to work independently, but also work effectively with others to complete tasks

What our employees like most about working for AIG

+ We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation.

+ Our “Giving Back” policy is at the core of our daily operations and guides our future progress. Don’t believe us? We put our money where our mouth is! AIG will give you up to 16 hours a year paid time off to volunteer in the community.

+ Our people are our most important asset therefore we provide a generous benefits plan and competitive pay.

Benefit package includes:

+ Paid Time Off (AIG recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24!

+ 9 paid holidays per calendar year.

+ A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K – $1 for $1 match up to 6% with immediate vesting, plus AIG automatically contributes an additional 3% in to your 401K regardless of if you enroll or not.

We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its’ policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. To learn more please visit: AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG’s COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case by case basis.

Functional Area:

OP – Opera

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Job Posting: JC183966329

Posted On: May 19, 2021

Updated On: Dec 09, 2021