at Alight in Germany, United States
Join Alight Solutions, you will have a bright future!
Opportunity to join a flexible company and the ability to work remotely.
Alight Solutions are currently recruiting for a Workday Enablement Manager within our Application Manager Services Practice (post-deployment team), located virtually within the EMEA region.
As part of an industry-leading team, you will partner with our clients to support them in stabilising and realising benefits from their Workday investment, working with our delivery teams, to provide operational excellence and support business development across HCM and Financials Product Suites.
As the demand for Workday Application Management Services (AMS) continues to grow we require an additional Enablement Manager to help expand our services, on-boarding new clients, developing existing client relationships and expanding our services.
About the Role
Your Impact as the Workday Enablement Manager:
-Client Engagement Executive and Business Development conducting client-facing meetings with regular service reviews.
-You will have a designated number of clients :
+ Managing the preparation of service agreements and contracts in collaboration with our Sales team
+ Onboarding new clients, working with the Sales and delivery teams to transition the service efficiently
+ Responsible for providing the client with estimates and contracts for new work post deployment
+ Partnering with clients to develop account plans focusing on roadmap planning, helping them to maximize the benefits from Workday, providing governance on changes and sharing insights from other experiences
+ Responsible for ensuring we are providing efficient and value add service delivery
+ Resource planning on contracts (SOWs) for assigned accounts
+ Responsible for client billing
+ Co-ordinate resources and tasks across AMS teams
+ Owns and manages client escalations
+ Provides PM service on small SOWs, co-ordinates consultant activity, and provides weekly status reports
+ Works with Sales and Marketing teams on promotional activity, represents Alight at industry events
+ Supports Sales and marketing teams on new business bids
+ Mentors AMS consultancy teams on client interaction best practices
QUALIFICATIONS, EXPERIENCE, SKILLS & KNOWLEDGE
+ Excellent communication and negotiation skills with proven experience of Client Services
+ Stakeholder Management at all levels within organization’s
+ Excellent organizational skills, with the ability to prioritize effectively and stay focused under pressure
+ Workday HCM/Integrations/PM certified, and/ or experience of managing Workday operations or support service (client side) or similar SAAS products is desirable but not mandatory
+ Candidate will be expected to take and pass Workday Core and PM Certifications (if not already certified)
+ Home based, with focus on EMEA located clients and prospects. Travel time expected approx. 25%
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
About Alight Solutions
With an unwavering belief that a company’s success starts with its people, Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions. Leveraging proprietary AI and data analytics, Alight optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight’s 15,000 dedicated colleagues serve more than 30 million employees and family members. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100 at alight.com
Our values are the essence of who we are:
We believe in the power of people and know that the best ideas can come from anywhere. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways.
Excellence Every Day
We believe that every day is an opportunity for growth and are energized by going above and beyond what’s expected. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution – and we will find it.
We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. We learn from one another, champion progress and challenge the status quo.
We are brave in spirit, act decisively, learn quickly and get it done.
We are forthright and genuine when we speak. People can always trust us to say what we mean and depend on us to do what we say.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
We understand the powerful human connections that create success for organizations. We bring an industry leader’s expertise and a true partner’s commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you’ve come to the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.