at Rose International, Inc. in Georgetown, Delaware, United States
Job Description
Position Title: Desktop Support SpecialistPosition Number: 367487
Location: Georgetown, DE 19947
Position Type: Temporary
Required Skill Set:
Configuration Management, Troubleshooting, Windows 10, Windows 7
Position Description:
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Role: Desktop Support Specialist
Start Date: 05/17/2021
End Date: 06/30/2021
Location: Georgetown, DE 19947
Interview type: Both iLinc Web Cam and In Person Interview
Description:
The Desktop support specialist supports in-house teams and responds in person to helpdesk tickets.
Complete Description:
Role Description:
•Responsible for the execution of CLIENT Service Desk contact, problem, incident and request management policies and procedures.
•Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
•Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
•Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
•Responsible for logging incidents and problem resolution activities into a computerized tracking system.
•Responsible for maintaining a robust and accurate knowledge base repository.
•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
•Responsible for generating help desk related performance statistics, as required.
•Responsible for training support staff, as required.
•Responsible for performing other tasks, as assigned.
Position resides in Georgetown Delaware and has frequent travel requirements to Milford and Dover (not reimbursed)
Required / Desired Skills
• Prior experience Installing, configuring, supporting and maintaining physical and some virtual Windows Servers Required 2 Years
• Prior experience working with System management solutions to provision, deploy, update and troubleshoot end-user devices Required 1 Years
• Prior professional experience and proficiency in Support, Configuration and reliable operation of Windows 7 and 10 OS Required 3 Years
• Prior professional experience and proficiency in Support, Configuration and reliable operation of Mac OS Required 1 Years
• Prior experience with one or more of the following: KACE, SCCM, BigFix,or MDT Required 1 Years
• Excellent communication skills (both written and oral) Required 1 Years
• Prior experience Troubleshooting and Diagnostic of hardware and software Required 2 Years
• Prior professional experience and proficiency in Support, Configuration and reliable operation of Android OS Highly desired 1 Years
• Customer service, oral, and written communication Highly desired 1 Years
• Prior professional experience and proficiency in Support, Configuration and reliable operation of iOS Highly desired 1 Years
• Prior professional experience and proficiency in Support, Configuration and reliable operation of Linux Highly desired 1 Years
Benefits: For information and details on employment benefits offered, visit here. If you have any questions/concerns, please contact our HR Department via our secured website.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)
Job Details
Company
Rose International, Inc.
Location
Georgetown
Georgetown, Delaware 19947
United States