at The Bank of New York Mellon in Wilmington, Delaware, United States
Fraud Detection and Surveillance - S4 May serve as a team lead for Fraud Detection/Surveillance support staff to ensure deadlines are met. Reviews the most complex cases escalated by more junior staff and monitors high risk queues to detect both debit and check fraud, as needed. Reviews highly complex AML alerts and high risk accounts received through surveillance systems, recurrent reporting and staff inquiries to determine if activity is concerning. Performs review and processing of the most complex check and debit transactions for Brokers/Funds and their clients to detect/flag and resolve fraudulent activity. Reviews AML issues that have been flagged by more junior staff. Conducts thorough investigations and inquiries on identified and suspicious accounts. Determines follow up actions required, Incident Reports and conducts follow up review with AMLOC. Works with dispute specialists to investigate fraud claims. Communicates with clients to resolve the most complex cases. Interacts with clients and is regularly available and responsive. Demonstrates strong understanding of the job and skills required to accomplish them accurately, safely, and more rapidly than others in general. Supports learning for more junior staff. Reviews complex cases escalated by more junior staff. Identifies errors or problems and independently investigates. May recommend solutions to team members or supervisors. May allocate work to support staff. Ensures deadlines are met by team. Supports coordinating data preparation and reviewing documentation on instant reporting, training, tracking and operations. May recommend changes to improve operating objectives and/or compliance. May participate in testing for new technology solutions or enhancements, ensuring that Fraud Detection/Surveillance processes remain intact. Serves as lead for support staff. Contributes to the achievement of team goals.
High School/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 3-5 years of total work preferred. Experience in criminal justice preferred.
Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Primary Location: United States-Delaware-Wilmington
Internal Jobcode: 70334
Organization: Global Pymnts & Treas Serv Ops-HR06382
Requisition Number: 2105711
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
The Bank of New York Mellon
103 Bellevue Parkway
Wilmington, Delaware 19809