Sr. Risk Manager, Process and Controls

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R111771


1750 Tysons (12023), United States of America, McLean, Virginia


Sr. Risk Manager, Process and Controls


The Monitoring, Process and Governance Team in the Retail Bank (RB) is looking for a Sr Manager level risk manager. The Sr. Mgr, working closely with our business, risk and enterprise partners, is responsible for managing the process, controls, and risk environment for RB through risk assessments, control identification & testing, process review & rationalization, and other well managed initiatives intended to enhance RB's risks and controls profile.


The Sr Manager will work closely with a wide range of stakeholders - including business Process Owners, Risk Advisors, Compliance Advisors, Audit, and other stakeholders - to drive compliance to the Enterprise Risk and Controls Standards. As part of a horizontal function within Risk, the Sr Manager will have the unique opportunity to interact with multiple verticals / business areas within RB, representing Risk to guide, consult, and support all levels of business partners, including Accountable Executives.


Sr Manager level competencies in communication/executive communication, leadership/teamwork, problem solving, and influencing are required. The Sr Manager must be able to operate autonomously and will be expected to serve as a thought leader in varying topics for partners and the Risk leadership team.


Key Responsibilities Include:


Manage the annual process and controls lifecycle of works


Direct the team(s) to navigate and support competing priorities amongst 1st, 2nd, and 3rd line requests


Lead changes; translate policy and strategic changes to effect sustainable process changes


Develop data-driven analysis & insights at a Portfolio level (e.g., cross-processes or regulation-theme-based); craft stories and narratives to educate, inform, and advance risks and controls agenda with stakeholders at all levels


Make decisions / influence decision-making; Ideate / lead ideation of solutions to roadblocks/impediments with the teams and other stakeholders


Serve as a coach and a leader to build a diverse and inclusive environment for our associates


Basic Qualifications:


Bachelor's Degree or military experience


At least 2 years of experience working with business process controls (managing, operating, documenting, testing, monitoring)


At least 2 years of experience in people leadership


At least 2 years of experience in project or program management


At least 2 year of experience in process (managing, operating, documenting, improving)


At least 1 year of working with financial services


At least 1 year of experience in Risk Management


Preferred Qualifications:


6+ years of experience working with process, risks, or business process controls within the financial services or related industry


Experiences in implementing, operating, or overseeing Risk or other horizontal programs


Knowledge with Retail Bank operations (CX Ops, CX Voice) or AML operations


Knowledge with Agile and waterfall based operating environments


BPM Certification, Six Sigma Lean, Green Belt or Black Belt certification, Agile Coach certification, Compliance Certification (CRCM), Project Management Professional (PMP)


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




Job Details


Capital One Services II, LLC


300 Delaware Ave Ste 900
Wilmington, Delaware 19801
United States

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Job Posting: 800175

Posted On: May 04, 2021

Updated On: Jun 03, 2021