at Fiserv in Dover, Delaware, United States
What does a great ISO Client Business Executive do?
In this role of a trusted advisor, assures client satisfaction and retention by maintaining overall quality of multiple products and services for clients. Serves as focal point for both external and internal customers. Maintains strong working relationships with business leaders throughout the organization and associated internal/external communication; provides executive level reporting on Fiserv performance cross-sells additional products and services which maximize both client and Fiserv profitability; develops client solutions to market challenges; leads business development effort for all client specific activities and services; breaks down barriers when necessary to assure quality products and services are provided; and institutes remedial actions when appropriate to control and eliminate Fiserv and client liability. Responsible for negotiation of client contracts to include renewal effort as well as cross-sell of additional products and services.
As a ISO Client Business Executive, you can look forward to:
Working on highly complex issues and high profile clients with a high breadth of responsibility. The work is broad in nature, requiring originality or ingenuity. Decisions have a major impact on the end results of the business unit.
Basic Qualifications for Consideration:
+ High School graduate/GED
+ 7+ years of payments and/or merchant acquiring experience in a customer facing role.
+ Prior experience in the merchant acquiring business.
+ Cross functional experience with finance, pipeline management experience, deal closing experience, price costing, and volume grid experience.
+ In depth understanding of the organization, industry, and ability to anticipate future strategy and quickly summarize issues.
+ Experience in Relationship Management, Product sales and pipeline management, Customer support: trends & directions.
+ Experience in Customer Support Policies, Standards and Procedures, customer Interaction, problem management and account Management.
+ Knowledge of Product Line
Preferred Qualifications for Consideration:
+ Bachelors’ Degree
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.
The Merchant Joint Ventures and Acquirer Processing business brings to bear the transformative combination of Fiserv and First Data to deliver extraordinary value to merchant customers. One of the foundational strengths of our company is the size and scope of our acquiring processing capabilities. These products and services are widely used by many channels that serve merchants — both directly and indirectly. With the proliferation of payment providers in the marketplace, we are at the forefront of growth and innovation. Fiserv has established our Acquirer Processing Capability (APC) as a product line and business. The focus of the APC will be to analyze all areas of our acquirer processing products and services to clearly define costs, volumes, and trends across our direct merchant acquiring channels, merchant Joint Ventures, and acquiring partners. In establishing this product line, our goal is to define strategies for growth, innovation, cost-effectiveness, and greater profitability.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected