at Fiserv in Dover, Delaware, United States
What does a great Implementation Analyst do?
The Implementation Analyst is a key role in deploying Fiserv products for Bank Solutions clients. You are typically the primary contact for our clients concerning product installation within the Risk and Fraud product set. You will work closely with Clients, Project Managers, Business Analysts, Development and Support teams. This is a demanding yet exciting role that brings a great sense of accomplishment for you personally in achieving the goals of Fiserv and most importantly our clients.
In this role, you will be responsible for the hands-on installation of new applications or application updates along with the initial support of these applications. Implementation and support will be completed one of three ways; remotely installing the applications, walking the client through the installation, or installing the applications while on-site. You will be required to perform customer interactions and hands-on knowledge transfer before and during these implementations.
As a member of the team, you will provide a level of support during the implementation life cycle of these products. This includes understanding requirements, defining implementation approach, implementing the solution, and documenting any issues including resolutions. After successful implementation the role requires providing customer support to these clients until successful turnover is completed with the Operations Support team.
Typically, this work will be completed under broad supervision and advice may be sought for certain matters. You will plan, conduct, and manage assignments while reviewing progress and evaluating results. Review of work is not detailed allowing for substantial latitude for action or decision. You are expected to provide regular progress status reports to management. Emphasis is placed on accomplishment of broad objectives and assignments along with recommending changes in process and procedures.
In this role, you can look forward to:
+ Liaising with Fiserv clients, third party providers and other Fiserv Business Units to facilitate implementations
+ Assist in determining implementation requirements and deliverables based on client needs and project scope
+ Perform remote and/or on-site Fiserv application implementations
+ Provide follow-up product support for Fiserv’s clients via telephone, email, and other Fiserv contact channels
+ Deliver professional and timely client communications regarding project updates, ongoing support items and product implementation services
+ Thoroughly track, organize and document all product implementation and support related activities
+ Ensure time is tracked and recorded accurately in the time tracking system
+ Develop and maintain a full understanding of Fiserv products, services, best practices and company standards
+ Provide ongoing input to the continual improvement of implementation process and procedures
+ Consistently create a positive experience for Fiserv clients and colleagues that builds strong relationships and fosters client loyalty
+ Keep current with relevant industry trends and best practices
+ Perform other duties as required
Required Qualifications for Consideration:
+ High School Diploma required.
+ Bachelor’s Degree in Finance, Accounting or Business is preferred. Equivalent work experience may be substituted
+ Experience in customer facing projects or a client support role.
+ Experience in the banking industry is a plus
+ Ideal candidates possess strong analytical problem-solving ability
+ Strong verbal and written communication skills (internal and client facing)
+ Excellent follow-up skills, attention to detail
+ Knowledge of Banking Risk and Fraud
Travel Required :
+ 10% travel may be necessary depending on the client/project demands.
+ Occasionally required to work evenings and weekends.
Role is performed remotely within the United States, not eligible in Colorado
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers’ expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.