at Citigroup in New Castle, Delaware, United States
Job Description
The candidate will be responsible for leading the implementation of Loan operations quality assurance framework for Americas region. The responsibilities also includes coverage of other cross functional processes/projects as required and directed by the Risk and Control Global Head.
This is an important role, reflective of the increasing criticality of strong risk and control focus within a large operations organization such as ISG.
Key Responsibilities:
This role is for a quality assurance Americas Lead of the ISG Loan operations function, who will look after the following:
End to End quality review process
+ Ensures region achieves quality review targets
+ Ensure reporting of deficiency on a timely basis to Loan operations stakeholders/management
+ Engage with stakeholders/Senior management and ensure timely feedback loop
+ Ensure QA process is up to date in lines with ongoing audit findings
+ Act as primary contact for all MCA data submissions
+ Act as primary point of contact for assigned region
+ Conduct root cause analysis by identifying & analyzing areas of common defect/issues/themes
+ Take ownership of team development and mentoring
Stakeholder Management
+ Develop platform / strategy wherein stakeholders (OPS, Compliance, Policy, RCT, IA etc.) come together and discuss KPIs relating to quality of Loan files/processes
+ Build relationships across various verticals of Loan operations and create an environment of open discussion / innovation
+ Explore opportunities to enhance visibility of quality teams within and outside of ISG
+ Discuss and document need of local and Global management teams and accordingly establish framework to achieve results
+ Design and implement team engagement framework
Continuous improvement program
+ Proactively review metrics and KPI’s to identify emerging trends
+ Conduct root cause analysis on past data and isolate any recurring trends
+ Collaborate with stakeholders and agree on action plan to avoid issues
+ Ensure timely escalation of operational risks incidents to relevant contact points
+ Controls Reporting oversight, oversight of MCA including ensuring quality related MCA’s exist and co-ordination of testing and results, recommending suitable solutions/ of Corrective Action Plans(CAPs) for any gaps identified
+ Plan for an audit, including identifying gaps in critical processes and ensuring CAP are raised prior to the audit.
QA framework
+ Take complete ownership o
Job Details
Company
Citigroup
Location
New Castle, Delaware 19720
United States