Care Connector

at VIVA USA Inc in Newark, Delaware, United States

Job Description

Req Ref No: JPDECC715
Location: Newark, DE
Duration: 3 months

Description

Duties: The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions. The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company. The CC identifies members with Care Gaps/client related health conditions and assists them in accessing care through Plan benefits and community resources. Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.

Skills: •Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs •Working knowledge of Plan Benefits and Services •Proven ability to keep accurate and timely records and documentation according to established processes •Customer service experience on phone and in-person
Keywords:
Education: •High School Diploma or GED Skills and Experience:
Required Skills:
EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS CALL CENTER CUSTOMER SERVICE

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Details