Veterinary Patient Care Coordinator

at BluePearl in

Job Description

Veterinary Patient Care Coordinator


Vet Technician

Opening Statement

BluePearl Specialty + Emergency Pet hospital in Christiana, DE is hiring an extraordinary Veterinary Patient Care Coordinator

+ Do clients praise your stellar customer service delivery and their experience with your team? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

+ Are you a passionate technician looking to improve your skills in the veterinary field?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.


As a Veterinary Patient Care Coordinator you will:

+ Take primary care veterinarian referral calls when the doctor is not available for transfers, follow up question or consults.

+ Attends rounds in the morning to learn about any cases being transferred to the specialist’s service, ascertains what the plan for the pet was for the day and once instructed by the specialist, play the role of liaison between the specialist and client.

+ Works closely with all departments in the hospital to improve workflow functionality in the hospital geared towards patient care and communication efforts.

+ Schedules necessary department meeting to verify that all resources are being utilized appropriately and new processes are implemented into the PCC responsibilities.

+ Orients and educates pet owners and their families by being available to them via phone, email or in person, explaining the role of the patient care coordinator; providing educational information regarding treatments, procedures, medications, and continuing care requirements.

+ Coordinates information and care requirements for the pet; resolving issues that could affect smooth care progression; fostering team support for the pets care and treatment.

+ Aids in assuring follow-up call backs are performed for all patients discharged from a specialty service. Assures clients have a full understanding of the expectations of recovery, and are provided reassurance that Bluepearl is still heavily involved in the care of our patients after being discharged.

+ Takes calls from pet owners of pets not in hospital who have prescription refill requests, concern for a change of status of the pet, food inquires and any other issue the pet owner is concerned about regarding their pet.

+ Adapts to the specialists style and instruction recognizing that each specialists has his/her own desired method and style of communication

+ Documenting conversations with specialist and clients in the medical record; interacting with other services to expedite scheduling, procedures, and consults.

+ Respects patients and owners by recognizing their rights; maintaining confidentiality.

+ Maintains quality service by establishing and enforcing organization standards.

Who are we?

BluePearl Veterinary Partners grew from the dreams of numerous veterinarians who believed pets should have access to high quality, groundbreaking healthcare.

We are seeking hospital support with the same philosophy who are looking to grow their career in an exciting environment with a family atmosphere.

Your success is our success.

At BluePearl, the continued education of our techs is paramount. Not only do our techs get to work in state of the art facilities with the best veterinary teams in the nation, but they also have access 90% paid scholarships with Penn Foster and CE allowances. We also go even further to hold monthly CE meetings, associate feedback sessions, and opportunities for mentorship and cross-training .

Additional Benefits:

+ health benefits options

+ competitive compensation

+ flexible hours

+ scrub allowance

+ experienced veterinary social workers on staff

+ additional training

+ unlimited growth potential

Want to learn more about the greater Philadelphia area? (

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

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Job Posting: JC180882432

Posted On: Apr 07, 2021

Updated On: Nov 19, 2021